Restaurant Assistant General Manager - Ann Arbor

Annashouseus; Ann Arbor (MI); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Restaurant Assistant General Manager to oversee daily operations and ensure exceptional service. This dynamic role involves managing both front and back-of-house activities, optimizing costs, and fostering a positive work environment. The successful candidate will possess strong leadership qualities, a passion for customer service, and the ability to motivate a diverse team. With opportunities for growth and a supportive workplace culture, this position is perfect for those looking to make a significant impact in a vibrant restaurant setting.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Paid Time Off (PTO)

College Tuition Discounts

Competitive Salary

Excellent Working Hours

Future Growth Opportunities

Qualifications

• Proven experience in restaurant management roles is essential.
• Strong leadership and customer service skills are critical for success.

Responsibilities

• Assist in managing day-to-day restaurant operations effectively.
• Supervise staff and ensure compliance with safety and hygiene standards.
• Monitor costs and revenue while providing coaching to team members.

Skills

Leadership Skills

Customer Service Skills

Communication Skills

Math and Reporting Skills

Delegation Skills

Education

High School Diploma

Certification in Hospitality

Tools

Restaurant Management Software (e.g. Aloha, Pulse, Restaurant 365, OpenTable)

Job description

Looking for a fun, fast-paced place to work? Enjoy working in the hospitality industry as a servant leader? Anna's House has an opportunity just for you!

We are looking for a Restaurant Assistant General Manager to ensure all daily activities run smoothly and efficiently. The Assistant GM responsibilities include managing front- and back-of-house operations, managing vendors, processing payroll, and supervising/managing restaurant staff performance. To be successful in this role, the Assistant GM should be familiar with restaurant operations, able to minimize operating costs while maintaining high quality, boost employee retention, and be available to work within restaurant hours, including weekends and holidays. Assistant GMs should also have an excellent understanding of what it takes to provide great customer service and know how to deliver a positive dining experience for Anna's House guests.

The Restaurant Assistant General Manager assists the Restaurant General Manager in the management of the restaurant to brand standards in accordance with Company Policies and Procedures. The Assistant GM manages operations with passion, integrity, and knowledge while promoting the culture and values of Anna's House. The Restaurant AGM also trains and develops team members to meet performance standards and shares responsibility for the achievement of designated guest, profit, sales, and P&L targets.

Responsibilities

• Assist the General Manager in leading the day-to-day restaurant operations
• Supervise front of house team members and provide assistance to heart (back) of house team members, as needed
• Coordinate communication between front of the house and back of the house staff
• Monitor compliance with safety and hygiene regulations to ensure the restaurant exceeds standards in food quality, safety, and cleanliness
• Prepare shift schedules
• Process payroll for all restaurant staff as needed
• Calculate future needs in food, kitchenware, and equipment, and place orders, as needed
• Monitor and understand daily, weekly, and monthly costs and revenue
• Assist in managing store vendors and invoices
• Work with management personnel to set targets and incentives to increase profitability of restaurant
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Assist General Manager by providing coaching and feedback to staff and assess performance on an ongoing basis
• Support new employees’ proper onboarding (scheduling, trainings, and ordering uniforms)
• Gather guests’ feedback and recommend improvements to our menus and service
• Perform other related duties as assigned

Education

• High school diploma required
• Certification in hospitality is a plus

Experience

• Proven work experience as a Restaurant Assistant Manager, Restaurant Supervisor, Restaurant Manager, or similar role
• Familiarity with restaurant management software preferred (e.g. Aloha, Pulse, Restaurant 365, OpenTable)

Skills

• Strong leadership, motivational, and people skills to lead and manage a team in a fast-paced environment and high-temperature kitchen
• Able to follow directions and delegate duties as needed
• Good math and reporting skills
• Excellent customer service abilities
• Excellent communication and attention to detail

Working Environment

• Ability to stand exposure to extreme heat, steam, and cold present in a kitchen environment
• Ability to walk and stand for prolonged periods
• Ability to bend, stoop, and lift frequently
• Must be able to lift, carry, and place up to 40 pounds at a time
• Available to work in shifts, including early mornings, weekends, and/or mid afternoon

Benefits

• Competitive salary - $50,000 - $60,000 annually
• Excellent working hours
• No Night Shifts
• Schedule typically 5 days a week
• Full-time positions eligible for health, dental, vision, 401(k), life insurance, PTO, and College Tuition Discounts
• Future growth opportunities