Restaurant and Retail Supervisor - Chicago

Ghirardelli Chocolate; Chicago (IL); On-site; Full time

Job summary

Ghirardelli Chocolate is seeking Retail Hourly Associates for its Chicago location. The role involves merchandising, stocking, and delivering exceptional guest service. Candidates should possess prior retail experience, strong work ethic, and the ability to work flexible hours, including weekends.

Benefits

Holiday Pay – 1.5x pay for worked holidays

Free Sundae or shake on every shift

Employee Discount – 50% off everything

Quarterly Bonus opportunity

Qualifications

• Previous retail experience is desirable.
• High energy, reliable, strong work ethic.
• Ability to work all shifts including nights and weekends.

Responsibilities

• Manage store operations and uphold high standards.
• Ensure excellent customer service and cleanliness.
• Assist with payroll, scheduling, and training.

Skills

Customer Service

Team Collaboration

Communication

Tools

MICROS

Job description

Immediate openings, ability to start in days!

Starting Pay - $20.00 per hour

Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every shift!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!

Store Hours – Sunday - Thursday 10:00am - 10:00pm; Friday - Saturday 10:00am - 11:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand. Over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department with over 700 colleagues. We aim to change the way consumers experience chocolate and strive to be America's #1 premium chocolate company.

The Supervisor will be responsible for managing the store, upholding high standards, and supporting the general manager to ensure excellent customer service, maximize financial return, and create a positive environment for employees.

We believe our success depends on each other. Our success depends on you. You are the future of our company. Join us today!

Ghirardelli has opportunities for Retail Hourly Associates! Your role will include merchandising, stocking, and providing excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable. Must be high energy, reliable, have a strong work ethic, and be able to work all shifts including nights and weekends.

Responsibilities include maintaining the brand image, performing tasks such as cashiering, candy making, stocking, pre-packing, and fountain duties.

Qualifications

Store Management

• Ensure the safety and well-being of the store and employees through effective management of safety and risk.
• Communicate effectively with all levels of the organization following company standards.
• Collaborate closely with store personnel, management teams, and corporate liaisons.

Restaurant and Retail Operations

• Prioritize daily store activities under the direction of the general manager.
• Manage sales floor operations and ensure optimal placement of Chocolateers and resources.
• Act as a principal contact with corporate employees and outside vendors when management is absent.
• Uphold high standards of customer service, cleanliness, safety, and branding.
• Monitor sales and labor costs to maximize profitability without compromising service.
• Respond promptly to escalated customer service issues.
• Ensure compliance with food safety and allergen communication policies.
• Use MICROS system effectively.

People Management

• Assist with payroll, scheduling, interviewing, and training under the guidance of the general manager.
• Develop Chocolateers through coaching and mentoring.
• Handle employee relations, including discipline, as directed by the general manager.
• Serve as a role model and resource for Chocolateers.