Restaurant AM Greeter/Cashier

Benchmark Hospitality at DU; Houston (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a supportive team at a leading hospitality company as a Full-time AM Restaurant Greeter/Cashier in the Houston Marriott Westchase. You will manage reservations, greet guests, and ensure a pleasant dining experience while providing excellent customer service in a dynamic environment.

Benefits

Comprehensive health insurance

Retirement plans with company match

Paid time off

On-site wellness programs

Employee rates on hotel stays

Mental wellbeing support

Pet insurance

Performance-based incentives

Qualifications

• Excellent communication skills required.
• Previous hospitality and/or restaurant experience preferred.
• Capable of standing for the duration of shifts and performing physical tasks.

Responsibilities

• Manage reservations and seating guests efficiently.
• Ensure excellent customer service throughout the dining experience.
• Maintain cleanliness and organization of dining areas.

Skills

Communication

Customer Service

Interpersonal Skills

Mathematical Skills

Adaptability

Education

Food Handler Certification

TABC Certification

Job description

Opening Post Information* : Posted Date 2 days ago (6/23/2025 10:06 PM)

Opening ID 2025-56424

# of Openings 1

Job Locations US-TX-Houston

Department (Portal Searching) Outlets

Position Type (Portal Searching) Regular Full Time

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!

Description

Houston Marriott Westchase Hotel is looking for a Full-time AM Restaurant Greeter/Cashier.

Position Summary: The Restaurant Greeter/Cashier position involves managing reservations, timely seating guests following established procedures , and ensuring efficient flow within the dining area with a sense of urgency during busy service periods , all while being proactive, looking for opportunities to assist guests with their needs or inquiries, ensuring a pleasant dining experience and providing excellent customer service.

Scheduling: This is a Full-Time position that will include various days of the week, including weekdays, weekends and holidays, working 6:30 AM – 2:30 PM. Schedules may change weekly based on business demands.

Specifically, in your role as the Restaurant Greeter and Cashier your primary responsibilities are the following, but not limited to,:

• Warmly greet guests with a smile upon arrival and provide them with menus.
• Manage the seating chart and assign tables based on reservations and guest flow to maximize efficiency.
• Take and manage reservations for the restaurant and the private dining room, ensuring accurate records and accommodating special requests when possible.
• Memorize table numbers and seat numbers of the dining room.
• Effectively communicate with servers and kitchen staff regarding guest seating and special requests.
• Answer guest inquiries regarding menu items, restaurant policies, and waiting times, providing accurate information.
• Ensure that guest checks are handled accurately, efficiently and in compliance with established policies and standards; strictly comply with company procedures in unit cash handling.
• Ensure the host area and dining room are clean, stocked and organized, including managing waiting areas and clearing tables.
• Utilize the restaurant Micros Point of Sale (P.O.S.) system and procedures to process checks and all other transactions.
• Provide support by preparing tables and assisting servers as needed.
• Perform daily opening and closing duties and required side-work for role.
• Maintain expected high standards for uniform and personal appearance.

This list is not all inclusive, additional job functions will be shared during interviews.

Supportive Functions : The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

Qualifications

• Excellent communication skills, with ability to effectively understand and communicate in the English language, both verbally and written, with guest and restaurant staff.
• Thorough understanding of customer service behaviors and interpersonal skills; able to effectively interact with internal and external customers with high levels of patience, tact and diplomacy in a fast-paced environment with professionalism.
• Basic Computer, mathematical skills and calculator skills are required.
• Able to easily adapt to unexpected changes and prioritize tasks effectively during busy periods.
• Moves through-out restaurant and kitchen areas, including frequent and repeated climbing up and down stairs, for duration of shift.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.
• Capable of frequent and repeated bending, stooping, leaning over and extending arms fully, carrying and/or lifting to 25 lbs.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Able to work in a busy restaurant environment, including exposure to various noise levels and large crowds.

Professional Licenses/Certifications:

• Food Handler Certification and TABC Certification are required.

Experience

• Previous hospitality and/or restaurant experience preferred.

Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to:

• Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
• Mental wellbeing support for you and your loved ones
• 401k after 90 days, with a company match
• Performance-based incentives and bonuses
• Generous paid time off
• Professional guidance and support
• Competitive health, dental, and vision insurance plans
• Pet insurance for your furry companions
• Company-paid and Optional Life and Accidental Insurance
• Supplemental Accident, Critical Illness and Hospitalization Plans
• Employee Assistance Program (EAP)
• Health Flexible Spending Account (FSA)

If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Greeter/Cashier position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better!

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

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