Response Pod Inspector

Dŵr Cymru Welsh Water; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Shift allowance 15%

34 days annual leave (pro rata)

Pension contributions up to 11%

Cycle to work scheme

On-site parking

Job summary

Dŵr Cymru Welsh Water is seeking a proactive field operations professional to support 24/7 response, ensure safety and regulatory compliance, and manage water quality and infrastructure tasks. The role involves coordinating with teams, suppliers, and customers to resolve issues efficiently.

You will monitor equipment readiness, assist in leakage work and safety procedures, and maintain accurate records in SAP and related systems while working in a dynamic environment.

Qualifications

• Demonstrated experience delivering safety compliance and meeting regulatory targets.
• Practical operational experience, working to deadlines and maintaining good relationships.
• Strong understanding of water service delivery processes and success measures.
• Ability to solve problems quickly while keeping safety as a priority.
• Disciplined, detail‑oriented, and able to follow procedures.
• Good teamwork and ability to work with colleagues, suppliers and customers.
• Proven communication skills, including remote coordination and escalations.
• IT literacy and ability to use corporate systems.
• References, medical clearance and basic DBS checks required.

Responsibilities

• Support 24/7 response with post‑incident learning and risk understanding.
• Investigate faults, pinpoint causes and take action to resolve issues.
• Keep customers informed during emergencies and ensure timely updates.
• Ensure vehicles, plants and equipment are compliant and ready.
• Record activities in SAP/PowerApps and collect water quality data.
• Assist in leakage detection, planned work and safety procedures.
• Review contractor RAMS and issue Permits to Work as needed.
• Carry out dynamic risk assessments and ensure safety compliance.
• Monitor driver hours and maintain CHQ of water quality measures.
• Standby rota participation and other duties as required.

Skills

Safety compliance

Regulatory targets

Operational activities

Water service delivery

Teamwork

Problem solving

Attention to detail

Innovative solutions

Communication (remote)

Customer handling

IT competence

References & checks

Job description

Responsibilities

• Support the Response Pod Team in delivering an efficient and effective 24/7 service with no avoidable failures in service delivery.
• Respond to issues as directed by Operational Response and Control teams, providing regular feedback to ensure that risks are understood and customers are kept up to date with progress throughout our response. You'll be responding to a wide variety of issues ranging from single customer contacts to major failures of large diameter water mains. You'll be responsible for investigating, pinpointing the fault and taking action to resolve the issue.
• Provide service to customers directly in response to urgent issues and ensure that customers are fully informed about what happens next.
• Support in ensuring that all vehicles, plant and equipment are adequately maintained and ready to deploy at all times, with particular focus on maintaining of compliance with Water Quality and Safety standards expected.
• Utilise all emergency response equipment available to restore supplies as quickly as possible in the event of failures, whilst ensuring that water quality is not compromised and the Environment is protected.
• Support the delivery of planned work on the Distribution network ensuring that risk assessment/method statements are followed and safety and water quality are put at the forefront of everything we do. You'll support with carrying out leakage detection and maintenance tasks to ensure that we meet our business targets.
• Monitor contractors' performance through carrying out inspections and safety conversations. You'll ensure that people in our supply chain understand the importance of the highest standards of safety and service to customers. You'll review contractor RAMS to ensure suitability for the task being undertaken and issue Permits to Work / Certificates of Isolation to enable works to proceed.
• Carry out dynamic Risk Assessments on-site to ensure that hazards are identified and risks mitigated or reduced as far as possible. You'll ensure that activities undertaken comply with all Health and Safety legislation and DCWW Health & Safety policies.
• Carry out routine daily checks on vehicles in order to comply with Road Traffic Act requirements and to ensure compliance with DCWW Operators Licence. You'll be required to accurately record and report defects.
• Recording all activities in the relevant corporate systems (SAP, PowerApps, Procedural Forms) to ensure that there is an auditable record of our actions.
• Taking Water Quality samples from Tankers and other temporary Supplies, in line with our procedures, to ensure that the water we supply our customers meets the standards we expect. You'll need to support with ensuring that logistics arrangements are understood and complied with to transport samples to our laboratory in time for analysis each day.
• Support the Operations Supervisor and Compliance Teams with ensuring that HGV Drivers hours are accurately recorded, monitored and never breached.
• Ensure chlorination of tankers, bowsers and hoses is completed and recorded when necessary.
• Ensure availability of tankers and kit is communicated effectively so informed supply interruption mitigation is completed.
• Communicate and escalated the need for driver changeovers or additional resource in a timely manner.
• Ensure any water quality issues or risks are escalated immediately.
• Participate in a standby rota and undertake any other duties that may be required to meet business needs.

Requirements

• Demonstrable experience in working with other colleagues & external suppliers deliver high standards of safety compliance and performance
• Experience in working to stringent Health and Safety procedures and regulatory targets/constraints and a proven track record in delivering to high standards and levels of compliance
• Practical experience in carrying out operational activities, working to deadlines and delivering positive relationships
• A good understanding of water service delivery processes and measures of success
• Transferable practical skills which will prove beneficial to carrying out reactive operations, fault finding & operating the water network
• Ability to problem solve quickly and effectively whilst ensuring that safety is never compromised
• Able to demonstrate discipline to follow procedures with a strong focus on attention to detail
• Able to demonstrate experience in delivering innovative solutions to solve problems
• Able to work as part of a team, supporting others and understanding the importance of working together to deliver results
• Ability to develop positive working relationships across the organisation
• Strong communication skills and able to communicate situations, challenges and risks effectively whilst working remotely
• Ability to deal with customers, colleagues and external stakeholders in a professional manner, promoting a positive image of Welsh Water at all times
• Evident drive for results - demonstrates interest and ability to learn new things, takes initiative, welcomes problems as challenges, finds solutions to problems
• Competent in the use of IT
• Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.
• For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

About us

Who we are Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019.

Good to know

• The successful candidate will be required to participate in a standby rota.

Salary and benefits

Shift work is included in this role, including a 15% shift allowance. As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions - Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website.