Response Officer I (Days) - Enterprise Physical Operations

Washington University in St. Louis; St. Louis (MO); On-site; USD 26,573 - 41,204; Full time

Benefits offered by this job

Health insurance

Metro transit U‑Pass

Vacations and holidays

Job summary

Washington University in St. Louis is seeking a Security Officer to join the Enterprise Public Safety team on the St. Louis campus.

The role involves responding to emergency and non‑emergency incidents, conducting investigations, and patrolling university properties to maintain a safe environment. Candidates should have a high school diploma or equivalent; valid MO driver’s license; appropriate security licenses within 30 days of hire.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Criminal Justice preferred.

Responsibilities

• Respond to emergency and non‑emergency incidents on campus as part of a team.
• Conduct incident investigations and compile information for reports.
• Perform building checks and ensure access control and safety of facilities.
• Provide escort and directions to faculty, staff, students and visitors as needed.

Education

High school diploma or equivalent

Bachelor’s degree – Criminal Justice

Job description

Position Summary

The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services. EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners. Serves as an unarmed, back-up/assistant to Response Officer×II or Lead Officer when responding to life safety and protection of property, and emergency and non-emergency incidents on campus. Includes rendering emergency medical assistance or general first aid. Enforces University policy/procedures and criminal law. May be assigned to vehicle or foot patrol, as part of a unified team. Must be prepared to deal with a variety of complex and ever-changing situations. Needs to be able to utilize a variety of tools and techniques to resolve the situations and accurately and thoroughly record information for the official University record.

Location & Hours

Location: St. Louis, MO 63110

Scheduled Hours: 40

Job Description

• Responds or reacts as a team member to emergency and non‑emergency incidents (medical, law enforcement, injury/accident, etc.) on campus. Takes action, or makes notes for follow‑up, of any safety and security issues. Provides Emergency Management support during larger‑scale incidents. When not on assignment, patrols the University properties.
• Receives/compiles information for incident reports and conducts initial and follow‑up investigations, as assigned, under the direction of an RO·II or Lead Officer.
• Conducts building checks which include checking access control devices, door locks and proactively looking for any possible safety or security hazard. Uses problem‑solving skills to resolve issues found during building checks.
• Provides necessary follow‑up (transports to the medical facility, notifies proper authorities, and undertakes any other necessary coordination) for faculty, staff, students, and visitors after immediate resolution of an incident.
• Assists Medical Center personnel and visitors with directions and provides escorts when requested. Partners with customers in assigned geographical areas and assists them in resolving multi‑department issues.
• May serve as an instructor for skills training and certifications.
• Takes possession of found property, attempting to locate the owner, and securing property according to established procedure.
• Enforces parking regulations and provides support to the Transportation Office as needed.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Requires extensive safety training.
• Exposure to blood‑borne pathogens.
• Exposure to chemicals.
• Requires protective devices.
• Exposure to animals.
• Patient care setting.
• Dust, dirt, grease, or other disagreeable elements.
• Alternative work schedule as a regular part of the job (on‑call, shifts, evening, weekends).

Physical Effort

• Typically sitting at a desk or table.
• Typically standing or walking.
• Typically running or climbing.
• Occasional lifting (25–50 lbs.)
• Using tools requiring high dexterity.
• Typically bending, crouching, and stooping.
• Repetitive wrist, hand, or finger movement.
• Ability to move to on and off‑campus locations.

Equipment

• Operate motor vehicle.

Required Qualifications

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications & Licenses

• St. Louis Metropolitan Security License – St. Louis City/St. Louis County (to be obtained within 30 days of hire).
• Driver’s license: Class E (MO) or Class D (IL) with a good driving record.
• Certification for Taser, OC Spray, Collapsible Baton, and Handcuffs (must be obtained or maintained within 30 days of hire).
• Psychological assessment (if not previously completed by department).

Work Experience

• Officer in an academic or other professional environment – 1 year.
• Security Officer in a professional security organization – 2 years (preferred).

Preferred Qualifications

Bachelor’s degree – Criminal Justice.

• Crisis Intervention Team (CIT) – CIT International.
• Emergency Medical Technician – Basic (EMT‑B) – Missouri Department of Health & Senior Services.

Grade & Salary

Grade: G07‑H

Salary Range: $19.29–$29.91 per hour. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U‑Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, with employee and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• 4 weeks of caregiver leave to bond with a new child. Family care resources available for continued childcare needs. Adult care support available.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.