Respiratory Liaison

Apria Healthcare; Midvale (UT); Vor Ort; USD 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Zusammenfassung

Accendra Health is seeking a Respiratory Liaison to coordinate patient care, process orders, and educate patients on equipment and benefits. You will be a primary contact for patients, referral sources, and internal teams, ensuring timely documentation and compliance.

Join our team to support market growth and exceptional patient outcomes while collaborating with sales and operations to improve referrals and service excellence.

Qualifikationen

• High School Diploma or GED required.
• Minimum of two years of customer service, healthcare, office, patient support, or referral management.
• Experience in healthcare, medical equipment, patient services, or provider-facing environment preferred.

Aufgaben

• Coordinate the patient journey from referral through order fulfillment, education, and ongoing support.
• Process patient orders and ensure required documentation and insurance are obtained accurately and timely.
• Serve as primary contact for patients, referral sources, providers, and internal teams.
• Manage inbound/outbound patient and referral communications to support service excellence.
• Educate patients on equipment use, therapy adherence, safety practices, and insurance requirements.
• Build and maintain relationships with referral sources, provider offices, and healthcare partners.
• Partner with sales and operations to improve referral conversion and patient satisfaction.
• Identify opportunities to drive market growth through relationships and service excellence.
• Maintain accurate records and documentation with compliance to regulations.
• Support quality and growth initiatives and contribute to market objectives.

Kenntnisse

Customer focus

Communication

Relationship building

Organizational skills

Problem solving

Independent work

Team collaboration

Patient education

Attention to detail

Time management

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

Position Summary

The Respiratory Liaison serves as a central resource for patients, referral partners, and internal teams by coordinating patient care activities, processing orders,facilitatingcommunication, and supporting market growth. This role combines operational support, relationship management, patient education, and business development activities to ensure an exceptional customer experience, positive patient outcomes, and sustainable market performance.

The anticipated salary range for this position is $19.00-$22.00 hourly.

Key Responsibilities

• Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
• Process patient orders and ensure all required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately andin a timely manner.
• Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues promptly.
• Manage inbound and outbound patient and referral partner communications to support service excellence andtimelypatient care.
• Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
• Build andmaintainstrong relationships with referral sources, provider offices, and key healthcare partners.
• Partner with sales and operations teams to improve referral conversion, patient satisfaction, and overall market performance.
• Identifyopportunities to drive market growth through relationship development, service excellence, referral support, and patient retention.
• Maintainaccuraterecords and documentation while ensuring compliance with company, payer, and regulatory requirements.
• Support quality, operational, and growth initiatives while contributing to overall branch and marketobjectives.

Skills, Knowledge & Abilities

• Strong customer, patient, and referral-partner focus with a commitment to delivering exceptional service and positive outcomes.
• Excellent verbal and written communication skills, including the ability to effectively communicate in person, by phone, and electronically.
• Proven ability to build andmaintainproductive relationships with patients, providers, referral sources, and cross-functional teams.
• Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks in a fast-paced environment.
• Demonstrated problem-solving abilities with a proactive, solution-oriented approach to addressing patient, provider, and operational needs.
• Self-motivated and action-oriented with the ability to work independently while exercising sound judgment and requiring minimal supervision.
• Collaborative team player who works effectively across departments to support operational excellence, customer satisfaction, and market growth.
• Ability to educate patients and caregivers by clearly explaining equipment, therapy, services, and insurance-related information.
• Strong attention to detail and commitment to accuracy in documentation, order processing, compliance, and customer communications.
• Intermediateproficiencyin Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability tolearncompany software and electronic record systems.
• Business acumen and understanding of how service excellence, operational effectiveness, and referral relationships contribute to market performance and growth.

Qualifications

• High School Diploma or GEDrequired.
• Minimum of two (2) years of customer service, healthcare, office, patient support,orreferral management.
• Experience working in a healthcare, medical equipment, patient services, or provider-facing environment preferred.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.