Branch Coordinator

Accendra Health; Gilbert (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Respiratory Liaison to coordinate patient care from referral through delivery, educate patients, and support market growth. You will manage orders, documentation, and communications with patients and providers in a fast-paced healthcare setting.

The role emphasizes relationship-building with referral sources and cross-functional teams, ensuring compliant care and exceptional service across our nationwide footprint.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of customer service, healthcare, office, patient support, or referral management.
• Experience in healthcare, medical equipment, patient services, or provider-facing environments preferred.

Responsibilities

• Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
• Process patient orders and ensure documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and timely.
• Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues promptly.
• Manage inbound and outbound patient and referral partner communications to support service excellence.
• Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
• Build and maintain relationships with referral sources, provider offices, and key healthcare partners.
• Partner with sales and operations teams to improve referral conversion, patient satisfaction, and market performance.
• Identify opportunities to drive market growth through relationship development, service excellence, and patient retention.
• Maintain accurate records and documentation while ensuring compliance with company, payer, and regulatory requirements.
• Support quality, operational, and growth initiatives while contributing to branch and market objectives.

Skills

Customer service

Healthcare experience

Communication skills

Relationship management

Organizational skills

Problem solving

Independent work

Team collaboration

Equipment education

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Position Summary

The Respiratory Liaison serves as a central resource for patients, referral partners, and internal teams by coordinating patient care activities, processing orders, facilitating communication, and supporting market growth. This role combines operational support, relationship management, patient education, and business development activities to ensure an exceptional customer experience, positive patient outcomes, and sustainable market performance.

Key Responsibilities

• Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
• Process patient orders and ensure all required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and in a timely manner.
• Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues promptly.
• Manage inbound and outbound patient and referral partner communications to support service excellence and timely patient care.
• Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
• Build and maintain strong relationships with referral sources, provider offices, and key healthcare partners.
• Partner with sales and operations teams to improve referral conversion, patient satisfaction, and overall market performance.
• Identify opportunities to drive market growth through relationship development, service excellence, referral support, and patient retention.
• Maintain accurate records and documentation while ensuring compliance with company, payer, and regulatory requirements.
• Support quality, operational, and growth initiatives while contributing to overall branch and market objectives.

The anticipated salary range for this position is $19.00-$22.00 hourly.

Skills, Knowledge & Abilities

• Strong customer, patient, and referral-partner focus with a commitment to delivering exceptional service and positive outcomes.
• Excellent verbal and written communication skills, including the ability to effectively communicate in person, by phone, and electronically.
• Proven ability to build and maintain productive relationships with patients, providers, referral sources, and cross-functional teams.
• Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks in a fast-paced environment.
• Demonstrated problem-solving abilities with a proactive, solution-oriented approach to addressing patient, provider, and operational needs.
• Self-motivated and action-oriented with the ability to work independently while exercising sound judgment and requiring minimal supervision.
• Collaborative team player who works effectively across departments to support operational excellence, customer satisfaction, and market growth.
• Ability to educate patients and caregivers by clearly explaining equipment, therapy, services, and insurance-related information.
• Strong attention to detail and commitment to accuracy in documentation, order processing, compliance, and customer communications.
• Intermediate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability to learn company software and electronic record systems.
• Business acumen and understanding of how service excellence, operational effectiveness, and referral relationships contribute to market performance and growth.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of customer service, healthcare, office, patient support, or referral management.
• Experience working in a healthcare, medical equipment, patient services, or provider-facing environment preferred.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our Benefits Program Includes

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

#ApriaHealthcare

#AccendraHealth