Resource Specialist I

Partner's Healthcare; Newton (MA); On-site; USD 30,000 - 34,000; Part time

Job summary

Newton-Wellesley Hospital, part of Mass General Brigham, is seeking a Care Transition Specialist to perform administrative duties that support care progression and patient transitions. You will collaborate with nurses, social workers, physicians, and the care team to advocate for patients and families.

This is a per diem, onsite role primarily on Saturdays, with responsibilities including coordinating post-discharge tasks, arranging transportation, and collecting essential patient information to

Qualifications

• High School Degree or GED required.
• Associate's Degree or Bachelor's Degree preferred and health care experience preferred.
• Preferred experience in hospital discharge planning, long term care facility, community health or utilization review.

Responsibilities

• Provide direct administrative support to the care team, patients, and patients' caregivers.
• Coordinate post-discharge tasks, appointments, equipment requests, and medication authorizations.
• Collect, confirm, and verify key patient information; assist with transportation coordination.
• May participate in family meetings and interdisciplinary huddles as needed.

Skills

Interpersonal skills

Typing / data entry

Education

High School degree or GED

Associate's or Bachelor's degree preferred

Job description

Site

Site: Newton-Wellesley HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Every Saturday 8:30am-4:00pm

The Care Transition Specialist completes administrative responsibilities related to care progression and care transitions along the continuum of care. They work collaboratively with nurse care coordinators, social workers, physicians, and other care team members. The Care Transition Specialist is responsible for acting as an advocate for patients and patient families and strives to support Newton Wellesley Hospital's aim for high quality care, high customer satisfaction, and optimal resource management.

Essential Functions

• 1. Provides direct administrative support to the care team, patients, and patients' caregivers.
  • Support the administrative tasks and communication related to post discharge care (e.g., the 4Next process, faxing to long term care facilities, follow-up appointments, etc.).
  • Performs administrative tasks to support the ordering of equipment, completion of forms, and medication authorizations.
  • Distributes key forms and documents to comply with regulations (e.g., MOON, IM, etc.).
  • Arranges all types of patient transportation under the direction of the care team.
  • May participate in family meetings and interdisciplinary huddles to solicit and provide input related to their responsibilities.
  • Completes administrative documentation under the direction of the care team.
• 2. Collects, confirms, and verifies key patient information (i.e., demographics, health care proxy, benefit verification, and patient preferences for pharmacy, VNA, etc.).
• 3. Maintains knowledge and reference materials on key resources available to patients and patients' caregivers across the continuum:
  • Acts as a knowledge resource for post-acute care resources, included but not limited to, insurance requirements, facility attributes, contact information, etc.
  • Identifies and refers patients to community services (i.e., transportation, food programs, day programs, and financial programs)
  • Communicates, consults, and collaborates with a wide range of social agencies, clinics, schools, and courts under the direction of the care team.

Qualifications

Education:

• High School Degree or GED required.
• Associate's Degree or Bachelor's Degree preferred and health care experience, preferably in extended care facilities and community agencies.
• Preferred experience in hospital discharge planning, long term care facility, community health or utilization review.

Job Knowledge and Skills

Interpersonal skills to interact effectively with various levels of staff, patients, families and community organizations. Must be able to participate effectively in an interdisciplinary team setting. Extensive knowledge of regulations, community organization, state and federal systems, medical terminology and levels of health care. Must be able to manage a variable workload with the ability to constantly change priorities. Requires ability to work proactively and independently. Requires basic typing and/or computer data entry skills, experience with personal computer and software desirable. Must be very flexible in a constantly changing environment.

Additional Job Details (if applicable)

Remote Type OnsiteWork Location 2014 Washington StreetScheduled Weekly Hours 0Employee Type Per DiemWork Shift Day (United States of America) Pay Range $22.35 - $25.28/HourlyGrade 3

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.