Resource Specialist/Concierge

Equus; Milwaukee (WI); On-site; USD 34,000 - 36,000; Full time

Job summary

Equus Workforce Solutions is seeking a Resource Specialist/Concierge in Wisconsin to support W-2 participants, coordinating services and guiding families through eligibility and program participation. You will perform needs assessments, gather documents, provide warm handoffs, track referrals, and work with Financial and Employment Planners to align services with employment goals.

The role requires strong communication, familiarity with community resources, and commitment to confidentiality and

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in social services, workforce development, or related field.
• Strong interpersonal and communication skills; ability to build rapport with diverse populations.
• Proficiency in Microsoft Office Suite and case management systems.
• Knowledge of local community resources and public assistance programs.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct initial assessments to identify participant needs, barriers to employment, and eligibility for supportive services.
• Assist participants in gathering documentation required for W-2 eligibility and program participation.
• Provide “warm handoffs” to internal and external service providers, ensuring seamless transitions and follow-through.
• Track referral outcomes, monitor progress, and adjust support strategies to maintain participant engagement.
• Collaborate with FEPs to develop individualized service plans and ensure alignment with employment goals.
• Maintain accurate and timely documentation in accordance with W-2 program standards.
• Identify gaps in community resources and work with the W-2 Program Manager to improve service accessibility.
• Educate participants on available services including childcare, transportation, housing, food assistance, and healthcare.
• Uphold confidentiality and comply with all applicable state and federal employment laws, including EEOC and ADA requirements.

Skills

Interpersonal skills

Communication

Microsoft Office

Case management systems

Education

High school diploma or equivalent

Associate or bachelor’s degree in human services

Tools

Microsoft Office Suite

Case management systems

Job description

• Job Title: Resource Specialist/Concierge (930957)
• State Location: WI
• Compensation: USD 24.52 - USD 25.77 - hourly

Company Description

At APM, we live our values ofiCARE–Integrity, Customer focus, Accountability, Respect, and Excellence– in everything we do. We are apurpose-driven organisationwhere procurement decisions directly impact thepeople and communities we serve.

In the US, our services spanrehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You’ll work inaenvironment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.

Job Description

The Resource Specialist/Concierge serves as a dedicated support for W-2 participants, facilitating access to services that promote employment and self-sufficiency. This role bridges the gap between families, Financial and Employment Planners (FEPs), and community partners, ensuring participants receive timely, personalized assistance throughout their W-2 journey.

• Conduct initial assessments to identify participant needs, barriers to employment, and eligibility for supportive services.
• Assist participants in gathering documentation required for W-2 eligibility and program participation.
• Provide “warm handoffs” to internal and external service providers, ensuring seamless transitions and follow-through.
• Track referral outcomes, monitor progress, and adjust support strategies to maintain participant engagement.
• Collaborate with FEPs to develop individualized service plans and ensure alignment with employment goals.
• Maintain accurate and timely documentation in accordance with W-2 program standards.
• Identify gaps in community resources and work with the W-2 Program Manager to improve service accessibility.
• Educate participants on available services including childcare, transportation, housing, food assistance, and healthcare.
• Uphold confidentiality and comply with all applicable state and federal employment laws, including EEOC and ADA requirements.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 2 years of experience in social services, workforce development, or related field.
• Strong interpersonal and communication skills; ability to build rapport with diverse populations.
• Proficiency in Microsoft Office Suite and case management systems.
• Knowledge of local community resources and public assistance programs.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Associate or bachelor’s degree in human services, Social Work, or related field.
• Experience working with W-2 or similar employment-focused programs.
• Bilingual (Spanish or Hmong) a plus.

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].