Resource Planner I

EMSAR - Equipment Management Service and Repair; Wilmington (OH); À distance; USD 33 000 - 52 000; Plein temps

Résumé du poste

EMSAR - Equipment Management Service and Repair is seeking a customer service professional to support our service operations. The role emphasizes understanding SLA/KPI, coordinating with cross-functional teams, and delivering excellent customer communication.

Remote work options are available, with a focus on resolving client needs efficiently. Ideal candidates have call center experience and proficiency with MS Office, plus the ability to interpret customer requirements and collaborate across

Qualifications

• General understanding of SLA and KPI.
• Experience with Salesforce/ServiceMax or equivalent.
• Excellent interpersonal and written communication skills.
• Proficient in Microsoft Office Suite and cloud-based software.
• Ability to coordinate with cross-functional teams and understand customer requirements.

Responsabilités

• General understanding of SLA and KPI.
• Coordinate/interface with cross-functional teams to meet customer needs.
• Understand customer requirements and support service delivery.

Connaissances

SLA/KPI familiarity

Salesforce/ServiceMax

Interpersonal skills

MS Office

Cross-functional coordination

Formation

High School Diploma or Equivalent

1-3 years call center experience

Associates degree or higher

1+ years call center experience

Description du poste

Responsibilities

• General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• General experience in SalesForce/ServiceMax or equivalent
• Outstanding interpersonal and written communication skills
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software
• Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams

Qualifications

What we’re looking for:

• General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• General experience in SalesForce/ServiceMax or equivalent
• Outstanding interpersonal and written communication skills
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software
• Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams

AND

• High School Diploma or Equivalent
• 1-3 years’ call center and/or customer service experience

OR

• Associates degree or higher and/or Trade School diploma
• 1+ years’ call center and/or customer service experience

Work Environment and Physical Demands

• Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours

Our Commitment to You

• A great team environment
• Ability to work remotely
• Supportive leadership