Resource Navigator

Mid Michigan Community Action; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Mid Michigan Community Action is seeking a dedicated professional to determine eligibility for the agency's programs and design individualized action plans that promote self-sufficiency for low-income households.

You will collect data, maintain accurate documentation, and coordinate with community partners. The role involves attending events, traveling across the service area, and delivering high-quality, confidential client service in a respectful, organized manner.

Qualifications

• Associate degree in human services preferred.
• Experience with low-income populations preferred.
• Bilingual preferred.

Responsibilities

• Determine eligibility for Community Action Center programs.
• Design an Action Plan with each program-eligible household and provide referrals.
• Data collection via empowOR database.
• Complete or collect all required program documentation with accuracy, consistency, and compliance.
• Attend relevant community events, including evenings and weekends.
• Develop and maintain positive relationships with public and private authorities and service providers.
• Participate in staff meetings, conferences, training opportunities as identified by supervisors.
• Travel throughout service area as needed.
• Perform other duties as assigned.

Skills

Experience in human services

Bilingual

Problem solving

Communication skills

Organization

Computer skills

Driver's license

Reliable transportation

Education

Associate Degree in Human Services

Job description

General Responsibilities:

• Assist low-income individuals and families by providing a range of supportive services designed to promote economic self-sufficiency.
• Protect the privacy of customers and hold in confidence all information obtained in the course of service.
• Provide quality professional customer service at all times.

Essential Duties and Responsibilities:

• Determine eligibility of low-income households for all Community Action Center programs.
• Design an Action Plan with each program-eligible household and provide relevant resource referrals to promote self-sufficiency.
• Conduct data collection via empowOR database.
• Complete or collect all required program documentation with accuracy, consistency, and compliance.
• Attend relevant community events to support the agency programs; including evening and weekend events or meetings as needed.
• Develop and maintain positive relationships with relevant public and private authorities and service providers.
• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
• Travel throughout service area as needed.
• Perform other duties as assigned.

Education and Experience Qualifications:

• Associate Degree in human services preferred.
• Experience in human services, specifically with low-income populations, preferred.

Additional Requirements:

• Bilingual preferred.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.
• Must have proficient computer skills (Word, Excel, Outlook, PowerPoint, & Internet)
• Demonstrated communication skills both oral and written.
• Must be highly organized and people oriented.
• Successful clearance of DHHS Central Registry and criminal history record check.
• Must have reliable transportation, valid driver's license, provide proof of insurance, and pass MMCAA's 'Insurance Carriers' driving record review/motor vehicle check.
• Must comply with Agency smoke free and drug free policies.
• Understand the importance of daily work attendance.