Resource Navigator

Harris County; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Harris County Public Health in Houston, TX invites applications for a Resource Navigator who will support outreach to connect residents with benefit programs and public health services. The role mainly works in the field and at community events across Harris County.

Ideal candidates have at least one year in community outreach or customer service, strong communication skills, and the ability to maintain confidentiality while using MS Office. Travel within the county is required.

Qualifications

• At least one year of experience in community outreach, customer service, or social services.
• At least one year of experience working with diverse populations.
• High school diploma or equivalent is required.
• Valid Texas Driver's License upon hire.
• Community Health Worker certification.

Responsibilities

• Provides application assistance for federal, state, and local benefit programs.
• Facilitates connections to Harris County Public Health services and community resources.
• Conducts community outreach and engages residents at events and in various settings.
• Schedules appointments at HCPH Clinics to facilitate access to healthcare and preventive services.
• Documents client interactions and follow-up actions in designated systems with confidentiality.

Skills

Communication skills

Interpersonal skills

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values:

HCPH embraces a foundation of progressive work anchored by the department's cornerstone values guiding our work to improve community's health and well-being.

• Transparency- We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity- Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect- We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact -We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration- We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Position Overview:

• Under the direct supervision of the Food and Benefits Assistant Manager, the Resource Navigator is responsible for supporting Harris County Public Health’s resource navigation and outreach activities to connect residents to federal/state/local benefit programs and internal and external programs/services. The position will primarily work out in the field and at various events and locations within Harris County.

Duties & Responsibilities:

• Provides application assistance and follow-up (as appropriate) to Harris County residents for federal, state, and local benefit programs.
• Facilitates connections to Harris County Public Health services and other community resources/services to address identified needs/concerns related to the social determinants of health, when applicable.
• Conducts community outreach and facilitates community engagement initiatives aimed at enhancing awareness of resource navigation services, including canvassing local businesses/organizations and attending community events.
• Schedules appointments for community members at various HCPH Clinics to facilitate access to healthcare and preventative services.
• Builds and maintains relationships with stakeholders and organizations to create and sustain innovative partnerships to reach target populations for the resource navigation and outreach programs.
• Accurately documents all client interactions, services provided, and follow-up actions in the designated record/system. Ensures that information is documented timely and in accordance with organizational policies and confidentiality guidelines.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

• High school diploma or equivalent.

Experience:

• At least one (1) year of experience in community outreach, customer service, or social services.
• At least one (1) year of experience working with diverse populations, including low-income, undeserved, and culturally diverse communities.

Licensure/Certifications:

• Valid Texas Driver's License upon hire.

Licensure/Certification:

• Community Health Worker certification.

Knowledge, Skills and Abilities:

• Intermediate proficiency in the use of laptop, tablet, and cellphone along with Microsoft Office Suite.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Strong communication and interpersonal skills, with the ability to engage community members and collaborate with community partners.
• Ability to maintain confidentiality when dealing with sensitive information.
• Must use your personal mobile device for our Multi-factor Authentication process.

Core Competencies:

• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.

• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.

• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.

• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.

• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Position Type and Typical Hours of Work:

• This is a Full Time.
• May be required to work outside of normal business hours (evenings and weekends) and in various settings, including participants' homes, community outreach locations, and office environments.
• Travel within Harris County jurisdiction will be required for outreach efforts, meeting with participants, and training

Work Environment:

• This job operates in both field and office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

• Frequently required to sit or stand, bend, and use manual dexterity. May occasionally lift and move up to 20 pounds.

Work Location:

• Harris County Public Health: Health Prevention & Coordinated Care - 1111 Fannin St. Houston, Texas. 77002

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.