Resource Medical Assistant

LE0050 University HealthCare Alliance; Menlo Park (CA); On-site; USD 38,972 - 49,690; Full time

Job summary

Stanford Health Care - ValleyCare seeks a Resource Medical Assistant to join their team in Menlo Park, California. This role is vital for supporting various clinic patient care teams by performing clinical tasks, assisting patients, and ensuring efficient care delivery.

The ideal candidate will have a High School Diploma, Medical Assistant training, and at least one year of clinical experience. The position requires travel to clinics and offers a pay range starting at $28.29 to $36.07 per hour based on qualifications.

Qualifications

• Minimum of one year of experience as a Clinical Medical Assistant.
• Current American Heart Association Certification for Basic Life Support for Healthcare Providers.
• Minimum of two years of related experience in an ambulatory care environment preferred.

Responsibilities

• Perform clinical tasks and procedures to support delivery of care.
• Assist patients in obtaining quality services in a timely manner.
• Monitor vital signs and prepare medical documentation.

Skills

Clinical Medical Assistance

Patient Communication

Medical Documentation

Vital Signs Monitoring

Education

High School Diploma or GED equivalent

Medical Assistant Diploma

Tools

Epic

Job description

Job Overview

The Resource Medical Assistant functions as a member of the SMP Regional Resource Pools to support various clinic patient care teams. The role involves performing clinical tasks and procedures to support the delivery of care, assisting patients to obtain quality services in a timely manner, and ensuring efficient utilization of resources in the coordination of patient care. The role requires travel to assigned SMP clinics, meetings, and training sessions at various locations.

Responsibilities

• Patient rooming
• Vital signs monitoring
• Medical documentation and chart preparation
• Patient communications
• Stocking and cleaning of clinic area
• Medication and supply ordering
• Medication administration
• Specimen collection and Point‑of‑Care testing
• Injections and other clinic procedures
• Patient outreach to address gaps in care and follow‑up
• Participation in internal clinic audits
• Facilitating communication between patient and provider
• Patient portal and inbox message management
• Assisting with physician procedures
• Assisting with referral inquiries
• Disability paperwork management
• Rx refill and processing of prior authorization
• Participating in maintenance of department A3
• Assisting providers with telemedicine services if needed
• Scribing for providers (when needed)
• Greeting patients and others entering the department courteously and professionally according to performance standards
• Updating existing patient demographic information
• Identifying accepted insurance plans
• Checking patients in and marking them arrived
• Determining if patient has a co‑payment or account balance, accepting and recording receipt of payment, providing applicable waiver, obtaining appropriate signature, and scanning copies of patient photo ID, insurance card, or waiver as needed
• Scheduling follow‑up appointments
• Resolving registration discrepancies via assigned work queues according to performance standards
• Other duties as assigned

Education & Qualifications

• High School Diploma or GED equivalent
• Medical Assistant Diploma from an approved school/institution or equivalent documented training

Experience

• Minimum of one (1) year of experience as a Clinical Medical Assistant
• Minimum of two (2) years of related experience in an ambulatory care environment preferred
• Epic experience preferred

Licenses & Certifications

• Current American Heart Association Certification for Basic Life Support for Healthcare Providers

Physical Demands & Work Conditions

• Frequent sitting, constant walking, constant standing, constant bending, frequent squatting, occasional climbing, occasional kneeling, occasional crawling
• Constant hand use, frequent repetitive motion, frequent grasping, occasional fine manipulation, frequent pushing and pulling, occasional reaching above shoulder level, frequent twisting and turning of neck and waist
• Constant vision (color, peripheral, distance, focus)
• Lifting: frequent lifting of 0‑10lbs, occasional 11‑20lbs, 21‑30lbs, 31‑40lbs; seldom lifting greater than 40lbs
• Carrying: same pattern as lifting
• Driving: occasional cars, trucks, forklifts, and other equipment
• Continuous work around clinical equipment and machinery
• Exposure: seldom to uneven ground, noise extremes, temperature/humidity extremes, dust, gas, fumes, chemicals, heights; frequent use of respirator; constant work with biohazards such as bloodborne pathogens and hazardous drugs

Travel Requirements

20% travel required to assigned clinics, meetings, and training sessions.

Equal Opportunity Employer

Stanford Health Care (SHC) is an equal opportunity employer and is committed to diversity and non‑discrimination in all employment practices. SHC does not discriminate based on race, color, sex, sexual orientation, gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or related characteristics. Qualified applicants with criminal convictions will be considered after an individualized assessment.

Base Pay Scale

Generally starting at $28.29 – $36.07 per hour. Final pay is based on factors including internal equity, experience, education, specialty, and training.