Resource Liaison

Churchill County; Fallon (NV); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Health insurance

PERS retirement system

Paid time off (leave/sick/holidays)

Job summary

Churchill County is seeking a Resource Liaison to perform outreach and interview clients for social services. The role involves locating clients in the community, verifying information, assisting with applications, and connecting them with available resources.

Responsibilities include maintaining case files, documenting interactions, and providing accurate referrals. The position is grant-funded with continuing employment contingent on funding, and requires obtaining Nevada Community Health

Qualifications

• High school diploma or equivalent with two years of full-time secretarial/general office support experience, including dealing with the public and diverse backgrounds.
• Must obtain Nevada Community Health Worker Certification within six months of hire.
• Knowledge of social services terminology, standard office practices and documentation, business letter writing, record keeping and business arithmetic.
• Skills include interviewing, investigating, following directions, and working with diverse populations.

Responsibilities

• Interview clients to determine pre-eligibility for social services and assess referral needs.
• Verify income, assets and related information; contact employers, banks and agencies as needed.
• Assist clients in completing applications and explain program regulations.
• Provide outreach in various community locations and document interactions and outcomes.
• Maintain case files and accurate records; enter data into automated systems.

Skills

Interviewing

Documentation

Communication

Organizational skills

Diversity engagement

Education

High School Diploma

2 years office support experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

WE ARE TRULY INTERESTED IN TRYING TO HELP PEOPLE AND MAKE A DIFFERENCE - ARE YOU? REACH OUT TO LEND A HELPING HAND. MAKE A DIFFERENCE. CONNECT PEOPLE WHO HAVE NEEDS TO RELEVANT RESOURCES TO HELP THEM. IT'S CHALLENGING. IT'S REWARDING. IF THIS SOUNDS INTERESTING, READ ON...

CHURCHILL COUNTY IS CURRENTLY RECRUITING FOR A RESOURCE LIAISON FOR THE COMMUNITY. THE PERSON IN THIS POSITION WILL PERFORM OUTREACH SERVICES TO MEMBERS OF THE COMMUNITY TO HELP THEM FIND SERVICES THEY NEED. THIS OUTREACH INCLUDES GOING OUT TO VARIOUS LOCATIONS IN THE COMMUNITY TO LOCATE AND MEET WITH CLIENTS. (THESE LOCATIONS INCLUDE THE LOCAL DETENTION CENTER, THE SENIOR CENTER, THE CLIENTS' HOMES, AND OTHER LOCATIONS.) YOU WOULD INTERVIEW CLIENTS AND OBTAIN INFORMATION, VERIFY THE ACCURACY INFORMATION, ALIGN CLIENTS' NEEDS WITH AVAILABLE RESOURCES, ASSIST THE CLIENTS IN FILLING OUT APPLICATIONS AND OTHER PAPERWORK, AND OTHER RELATED DUTIES. THIS IS A GRANT-FUNDED POSITION - CONTINUED EMPLOYMENT IN THE POSITION IS CONTINGENT ON CONTINUED RECEIPT OF GRANT FUNDING, WHICH HAS A FAIRLY STABLE FUNDING SOURCE.

AS A FULL-TIME, REGULAR POSITION, THE PERSON HIRED WOULD BE ENROLLED IN THE NEVADA PERS RETIREMENT SYSTEM. IN ADDITION TO THE SALARY PAID, THE COUNTY CONTRIBUTES AN ADDITIONAL 36.75% INTO PERS ON THE EMPLOYEE'S BEHALF (VALUE OF $7.28/HOUR OR $15,100 ANNUALLY). IN ADDITION, THE EMPLOYEE WILL NOT CONTRIBUTE TO SOCIAL SECURITY, RESULTING IN AN ADDITIONAL 6% IN TAKE-HOME PAY (AN EQUIVALENT OF $1.19/HOUR OR $2,4700 ANNUALLY). THE COUNTY ALSO PAYS 100% FOR EMPLOYEE-ONLY HEALTH INSURANCE PREMIUMS (EQUIVALENT TO $6.49/HOUR OR $13,500 ANNUALLY). EMPLOYEES IN THESE POSITIONS WILL ALSO RECEIVE FULL ACCRUALS OF ANNUAL LEAVE (8 HOURS PER MONTH) AND SICK LEAVE (10 HOURS PER MONTH). THESE EMPLOYEES ALSO RECEIVE 8 HOURS FOR PAY FOR 12 PAID HOLIDAYS.

POSITION SUMMARY

RESPONSIBLE FOR INTERVIEWING POTENTIAL AND EXISTING CLIENTS FOR VARIOUS SOCIAL SERVICES AND RELATED PROGRAMS, INVESTIGATING INFORMATION PROVIDED, AND CONSIDERING CLIENTS’ POTENTIAL ELIGIBILITY FOR PROGRAMS.

DISTINGUISHING CHARACTERISTICS

THIS CLASS IS RESPONSIBLE FOR OUTREACH WORK TO POTENTIAL AND CURRENT CLIENTS. THIS CLASS IS DISTINGUISHED FROM HUMAN SERVICES CASEWORKER IN THAT THE CASEWORKER MAKES DETERMINATIONS ABOUT ELIGIBILITY AND PERFORMS EXTENSIVE FOLLOW-UP WITH CLIENTS.

THIS JOB DESCRIPTION INDICATES, IN GENERAL, THE NATURE AND LEVELS OF WORK, KNOWLEDGE, SKILLS, ABILITIES AND OTHER ESSENTIAL FUNCTIONS (AS COVERED UNDER THE AMERICANS WITH DISABILITIES ACT) EXPECTED OF THE INCUMBENT. IT IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES REQUIRED OF THE INCUMBENT. INCUMBENT MAY BE ASKED TO PERFORM OTHER DUTIES AS REQUIRED.

• Demonstrates regular, reliable and punctual attendance.
• Interviews clients to obtain information, determines pre-eligibility for various social service programs and assesses the appropriateness of referral to other community assistance, medical or social service agencies.
• Assesses the need for specific types of assistance, such as transportation, medical care, housing, appliances for the disabled, senior companion or burial services.
• Provides outreach to the community or client base to which assigned, meeting and interviewing them in various locations, including, but not limited to, detention centers, medical facilities, clients' homes, on the street, etc.; makes clients aware of services and community resources available to them.
• Obtains and verifies income, asset insurance and related information; contacts employers, banks, social security, veterans' administration and other public and private sources as necessary.
• Assists clients in completing applications; provides factual information regarding various program regulations and procedures; may act as an advocate for the client with other organizations.
• Creates and maintains case files; maintains accurate documentation regarding all information received and actions taken.
• Maintains accurate logs and complies records of work performed.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Enters client information into an automated database system.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED.

EDUCATION AND EXPERIENCE

EQUIVALENT TO GRADUATION FROM HIGH SCHOOL AND TWO (2) YEARS OF FULL-TIME EXPERIENCE IN SECRETARIAL OR GENERAL OFFICE SUPPORT WORK WHICH HAS INCLUDED DEALING WITH THE PUBLIC AND POPULATIONS FROM DIFFERENT SOCIOECONOMIC, ETHNIC AND CULTURAL BACKGROUNDS, OR AN EQUIVALENT COMBINATION OF EDUCATION, TRAINING AND EXPERIENCE.

MUST OBTAIN COMMUNITY HEALTH WORKER CERTIFICATION WITHIN SIX MONTHS OF HIRE.

REQUIRED KNOWLEDGE AND SKILLS

KNOWLEDGE OF:

• Basic terminology and concepts related to the provision social services.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Business letter writing and the standard format for typed materials.
• Record keeping principles and practices.
• Business arithmetic.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for dealing with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained.
• Computer applications related to the work, including Microsoft Word, Excel, and PowerPoint.

SKILL IN:

• Interviewing and investigating to gain necessary information and determine potential eligibility for programs.
• Understanding and following oral and written directions.
• Understanding, applying and explaining applicable standards, regulations, and procedures.
• Making accurate arithmetic calculations.
• Maintaining accurate records and files related to work performed.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Contributing effectively to the accomplishment of team, department, or work unit goals, objectives, and activities.
• Speaking English effectively to communicate in person or over the telephone.
• Dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained.
• Organizing own work, setting priorities and meeting critical deadlines.
• Using initiative and independent judgment within general policy guidelines.
• Working without close supervision in standard work situations, including in the office and in the field.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS

Nevada Driver's License.

Nevada Community Health Worker Certification (must be obtained within six months of hire).

THE PHYSICAL DEMANDS DESCRIBED HEREIN ARE REPREHENSIVE OF THOSE THAT MUST BE MET BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

MOBILITY TO WORK IN A TYPICAL OFFICE SETTING AND USE STANDARD OFFICE EQUIPMENT, AND TO DRIVE A MOTOR VEHICLE TO VARIOUS WORK SITES; STAMINA TO SIT FOR EXTENDED PERIODS OF TIME; STRENGTH AND AGILITY TO LIFT AND CARRY UP TO 20 POUNDS; VISION TO READ PRINTED MATERIALS AND A COMPUTER SCREEN, AND HEARING AND SPEECH TO COMMUNICATE OVER THE TELEPHONE AND IN PERSON.

CONDITIONS OF EMPLOYMENT

1. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
2. New employees are required to submit to a background investigation and if hired for a safety-sensitive position, a drug/alcohol screen. Employment is contingent upon passing the background and the drug/alcohol screen (if applicable).
3. Churchill County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS, with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered employment must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made.