Resource Facilitator- Remote/Hybrid Statewide

ZipRecruiter; Indianapolis (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading non-profit organization is seeking a Resource Facilitator who supports individuals living with brain injuries. This role includes developing personalized employment retention plans and advocating for clients' needs while ensuring collaboration with care providers. This remote position requires travel for client meetings within Indiana and offers a supportive work environment.

Benefits

Medical, dental, vision insurance

Flexible Spending Account (HSA or FSA)

Generous paid time off

Employer-provided life insurance

Pension plan with employer contribution

Qualifications

• Experience navigating post-acute support systems from a consumer perspective is required.
• Case management experience preferred.
• Understanding of brain injury treatment and recovery.

Responsibilities

• Develop comprehensive return-to-work plans for clients.
• Facilitate access to resources through education and advocacy.
• Monitor the quality of services and supports.

Skills

Effective communication skills

Empathy

Organizational skills

Problem-solving ability

Prioritization skills

Education

Bachelor's degree

Master's degree (preferred)

Job description

Job Description

We are seeking someone who is willing to travel for in-person client meetings approximately 1-2 days per week within the state of Indiana. Preference will be given to candidates living in Northern Indiana, including Fort Wayne, South Bend, and Valparaiso areas.

At Easterseals Crossroads, we envision a community with 100 percent equity and access for people with disabilities. To achieve our vision, we serve and advocate for people with disabilities and their families.

We are committed to equity, access, and belonging. Together we are building and sustaining an inclusive culture that encourages, supports, and celebrates diversity. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, body type, or veteran status. This policy applies to all employment practices including recruiting, interviewing, hiring, and termination.

Position Summary:

The Resource Facilitator (RF) supports persons living with brain injury, their families, state agencies, medical and allied health team personnel, employers, and other providers in achieving optimal, timely, and durable outcomes, specifically regarding, but not limited to, effective long-term employment retention. The RF also ensures customer satisfaction and outcome attainment without discrimination based on creed, culture, or financial resources.

The RF serves as an advocate for the person living with a brain injury, their family, and their support team to ensure the program participant’s needs and desires are communicated effectively and appropriately to those involved in care and service provision.

The ideal candidate will possess:

• Bachelor's degree required; master's degree preferred
• Case management experience
• Strong verbal and written communication skills
• Ability to work remotely
• Willingness to travel within Indiana to meet clients in person and attend team meetings

Benefits:

• Medical, dental, vision insurance
• Flexible Spending Account (HSA or FSA)
• Generous paid time off, sick leave, and ten paid holidays per year
• Employer-provided life insurance
• Pension plan with employer contribution and 403(b) with employer match

Essential Functions:

• Assess concerns, needed services, and residual impairments that may interfere with vocational reintegration; refer for appropriate medical rehabilitation and community-based services
• Develop comprehensive return-to-work plans integrating vocational and rehabilitation therapy goals, addressing issues through accommodation and compensatory techniques
• Facilitate access to resources through education and advocacy, helping individuals attain needed services and supports based on the established plan
• Monitor the status of the plan and the quality and appropriateness of services, supports, and resources
• Provide brain injury education and training to individuals, families, employers, coworkers, and community providers
• Promote TBI-informed care with other providers, including education and training on brain injury accommodations
• Ensure collaboration and coordination between providers and community resources
• Participate in continuous quality improvement to meet CARF and other standards

Knowledge, skills, and abilities:

• Understanding of brain injury treatment, recovery, and barriers
• Effective communication skills in diverse populations
• Empathy and strong relationship-building skills
• Responsibility, reliability, and prioritization skills
• Organizational and time management skills; problem-solving ability
• Skilled in person-centered techniques and Motivational Interviewing
• Competent in needs assessment and service planning
• Knowledge of rehabilitation principles, case management, and community resources
• Flexibility to work with clients with various impairments
• Proficiency with computers, internet, and office equipment; valid driver’s license

Experience:

Experience navigating post-acute support systems and managing barriers from a consumer or advocate perspective is required. Healthcare, rehabilitation, or case management experience is preferred.

Salary: Ranges between $24-27/hr depending on experience.

Work schedule:

This remote position generally works Monday through Friday, 8 a.m. to 4:30 p.m., with flexibility. Some weekend or evening hours may be required. Quarterly in-person team meetings are held at Easterseals Crossroads in Indianapolis, IN, which may require an overnight stay if not local.