Resource Coordinator-Immediate Care Center Full Time Days

Northwestern Medicine; Mokena (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Northwestern Medicine is seeking a Resource Coordinator for its Immediate Care Center. The role involves coordinating operations, supporting staff, and ensuring high-quality patient service. Candidates must possess strong communication skills, problem-solving abilities, and current certification in Basic Life Support.

Benefits

$10,000 Tuition Reimbursement per year

$10,000 Student Loan Repayment

$1,000 Professional Development per year

$250 Wellbeing Fund per year

Matching 401(k)

Excellent medical, dental and vision coverage

Paid time off and Holiday pay

Qualifications

• Current ICC status: Patient Service Rep, Immediate Care Tech, CST (West only).
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Work closely with all members within the NM Immediate Care Centers.
• Acts as a point person to address issues/complaints.
• Coordinate the monthly employee work schedule.

Skills

Communication

Conflict Resolution

Problem Solving

Education

Basic Life Support Certified (CPR)

Job description

Resource Coordinator-Immediate Care Center Full Time Days

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Resource Coordinator-Immediate Care Center Full Time Days

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The salary range for this position is $22.73 - $28.41 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay
  
  

Description

The Immediate Care Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• This individual will work closely with all members within the NM Immediate Care Centers, including the ICC physicians, Triage Nurses, ICC Techs (ICT) Patient Service Representatives (PSR), Laboratory and Radiology staff. The Immediate Care Coordinator reports directly to the manager of the assigned ICC. .Requires strong communication skills, conflict resolution, patient first perspective, proactive toward problem solving, demonstrates initiative, and independent decision- making skills. This individual will be expected to take a leadership role in the daily ICC operations by supporting NM Patient First, Integrity, Excellence, and Teamwork.
  
  

Responsibilities:

• Demonstrate proficiency in all aspects of their current role: Patient Service Representative (PSR), Immediate Care Tech (ICT), or Clinical Support Tech (CST West only)
• Acts as a role model by providing customer service excellence (AIDET and NM phone etiquette)
• Acts as a point person to address issues/complaints as they arise and escalates to appropriate resource as needed
• Demonstrate proficiency in EMR registration, co-pay collection and insurance collection or EMR clinical documentation
• Demonstrate proficiency in downtime procedures.
• Coordinates the monthly employee work schedule
• Participates in the hiring process: coordinates onboarding process for new employees, provide general department/site orientation, assigns preceptor for new hires, coordinates orientation schedule, secures access to IT system and security access.
• Maintains a clean, safe, and stocked environment of care
• Maintains department supply inventory and special-order supplies
• Maintains department equipment: enters work orders, follows up on status and arranges loaner equipment
• Participate in daily huddles and leads the huddle as needed
• Prepares the clinics for EOC (quarterly rounding) and oversight of department lab POC testing and equipment quality assurance
• Encourage teamwork through positive leadership and communication.
• Assist with employee engagement (communication boards and department recognition process)
• Assist manager with special projects as needed
• Maintain confidentiality
• Attend department staff meetings and committees
• Float to other ICC’s as needed
• Other duties as assigned
  
  

Qualifications

Required:

• Current ICC status: Patient Service Rep, Immediate Care Tech, CST (West only)
• Basic Life Support Certified (CPR)
• Effective communication and interpersonal skills
• Ability to work collaboratively in a fast-paced environment.
• Physical demands required for this role include lift/carry up to 50 pounds and a push/pull force up to 50 pounds
  
  

Preferred:

• Minimum one year of ICC experience required with demonstrated proficiency in current role
  
  

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Wellness and Fitness Services and Hospitals and Health Care

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