Resource Coordinator EARN WIOA

Eckerd Connects; Philadelphia (Philadelphia County); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Low-Cost Medical, Dental and Vision

PTO 19 days first year

11 paid holidays

Retirement matching 5%

Flexible spending accounts

Disability insurance

Life/AD&D insurance

PSLF Eligible Employer

PTO Exchange

Job summary

Eckerd Connects is seeking a Resource Coordinator in Philadelphia to support customers who need extra assistance and connect them with housing, mental health, and other critical services.

You will assess needs, develop goal plans, and lead case-management activities, including transition out of stabilization within about 30 days, with ongoing support as needed. This role requires flexibility for evenings and Saturdays.

Qualifications

• Bachelor's degree required, with a minimum of 3 years of Human Service/case management experience preferred.
• Previous experience with workforce development or related programs preferred.
• Proficient in Microsoft Excel, Word and Outlook.

Responsibilities

• The Resource Coordinator will work with customers who need extra support, beyond what Workforce Advisors can provide, to resolve a crisis.
• As an expert in community resources, connect customers with external supports related to housing, mental health, domestic violence, substance abuse, parenting, food insecurity, and grief.
• Assess supportive service needs and determine whether stabilization resources are appropriate, developing a clear goal plan with customers.
• Determine next steps for customers during case management meetings and assist with transition out of stabilization services, ideally after 30 days.
• Intensive case management: work with clients to set small goals around resolving barriers to career seeking.

Skills

Bachelor's degree

Case management

Microsoft Office

Flexible schedule

Driver's license

Drug screen

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Make More Than a Living, Make a Difference

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Our Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Hourly Rate: $27.97

Duties & Responsibilities

• The Resource Coordinator will work with customers who need extra support, beyond what Workforce Advisors can provide, to resolve a crisis.
• As an expert in community resources, the Resource Coordinator will help customers connect with external supports related to housing, mental health, domestic violence, substance abuse, parenting, food insecurity, and grief.
• Assess supportive service needs. Determine whether stabilization resources are appropriate for a customer and develop a clear goal plan with customers.
• Determine next steps for customer during case management meetings (ex: continuation of services, applying for good cause exemptions, etc.). Assist with transition out of stabilization services, ideally after 30 days. If not resolved within 30 days, provide continued case management.
• Intensive case management. Customers who agree to receive services work directly with the Resource Coordinator to set small goals around resolving or mitigating any barriers that may be influencing career seeking intentions.

Qualifications

• Bachelor's degree required, with a minimum of 3 years of Human Service/case management experience preferred.
• Previous experience with workforce development, vocational skills training programs, adult basic education, or working closely with adult learners is preferred.
• Proficient in Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• Willingness to work a flexible schedule, including evenings and Saturdays.
• Must have appropriate and valid state driver's license and be able to meet requirements for Eckerd's Auto Insurance and be able to drive for business purposes.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Our Program Location

5548 Chestnut St. Suite 101
Philadelphia, PA 19139

Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact [e-mail]. Relay Services Dial 711.

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Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.