Resource Coordinator (Case Manager, Full-Time)

Resources For Human Development; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking compassionate Resource Coordinators to make a real difference in the lives of individuals experiencing homelessness. This role involves engaging with participants facing mental health challenges and advocating for their needs. You'll work collaboratively to help them achieve their personal goals, including accessing vital services and support systems. Join a supportive team that values integrity, diversity, and empowerment, and offers generous benefits, flexible hours, and opportunities for professional growth. If you're ready to contribute to meaningful change, this position is for you.

Benefits

20 vacation days

7 sick days

12 paid holidays

Flexible work hours

Student loan reimbursement

Wellness initiatives

Self-care committee events

Supportive team environment

Qualifications

• Understanding of homelessness, addictions, and mental illnesses.
• Ability to provide strength-based support and crisis de-escalation.

Responsibilities

• Complete state mandated paperwork and service documents.
• Assess needs and provide linkage to appropriate services.
• Monitor service delivery and maintain contact with participants.

Skills

Trauma-informed support

Professionalism

Teamwork

Time management

Verbal communication

Written communication

Computer literacy

Navigation skills

Education

Bachelor's Degree in Human Services

Tools

Electronic health record software

Video conferencing tools

Email

Job description

Program Overview

From shelter to self-sufficiency through strength-based case management. FaSST/Connections is a behavioral health case management unit that provides evaluation, linkage, and coordination of services to individuals and families living in various shelters throughout the City of Philadelphia.

Position Overview

• 
  
  We are looking for energetic, compassionate and empathetic people who want to make a difference in the lives of people experiencing homelessness in Philadelphia.
  
  


• 
  
  FaSST/Connections Resource Coordinators engage individuals and families experiencing homelessness with a history or present struggle with mental health challenges and/or substance use through advocacy, ongoing support, and empowerment.
  
  


• 
  
  Resource Coordinators are responsible for working alongside participants and any of their present support systems to overcome barriers and reach participants identified goals which may include but are not limited to the following: accessing mental health, substance use, or medical treatment, resolving legal issues, obtaining sources of income connecting to education, etc.
  
  

Benefits of working for RHD FaSST Connections

• 
  
  FaSST/Connections is an employee focused and friendly team that offers a comprehensive and generous benefits package, which includes 20 vacation days, 7 sick days, and 12 paid holidays per year.
  
  


• 
  
  Many employees and former employees have shared that their team at FaSST/Connections is a second family to them.
  
  


• 
  
  Flexible work hours for qualifying staff.
  
  


• 
  
  Hands on experience working with individuals experiencing homelessness and multilevel strategic planning with other agencies.
  
  


• 
  
  Professional growth and development with opportunities of student loan reimbursement and national conference presentation.
  
  


• 
  
  RHD is very self-care centric and offers well being initiatives to include yoga and kickboxing to staff.
  
  


• 
  
  FaSST/Connections has a self-care committee made up of employees that organize events for our staff along with a self-care room at the office equipped with a massage chair.
  
  


• 
  
  Resources for Human Development values focus on Integrity, Diversity and Inclusion, Empowerment, Respect, and much more.
  
  

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race,

color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

Specific Duties

• 
  
  Complete all state mandated paperwork, i.e., Service Documents, Consumer Registration Forms, Personal Goal Plans, which emphasize the consumers' strength and needs, etc.
  
  


• 
  
  Assess and evaluate the needs of participants and provide linkage to appropriate services...
  
  


• 
  
  Monitor service delivery by maintaining regular contact with participants and service providers/programs involved with the participant.
  
  


• 
  
  Collaborate with participants utilizing their own individualized strength-based personal goal plan reviewing and modifying as necessary.
  
  


• 
  
  Regular home visits, as well as accompany participants to medical appointments and treatment facilities as appropriate.
  
  


• 
  
  Educate, inform, and advocate for participants regarding benefits and entitlements, treatment, self-advocacy, and natural supports.
  
  

Skills

• 
  
  Understanding and respect for each individual's unique path to recovery. Able to provide trauma-informed, strength based support.
  
  


• 
  
  Demonstrate professionalism and ethical service at all times.
  
  


• 
  
  Able to work well independently and as part of a team.
  
  


• 
  
  Excellent time management and flexibility.
  
  


• 
  
  Must have good verbal and written communication skills.
  
  


• 
  
  Computer literacy is essential. Must be able to effectively use electronic health record, video conferencing, email, and any other technology needed to meet job responsibilities
  
  


• 
  
  Must have adequate knowledge to navigate the City of Philadelphia via car or public transit.
  
  

Required Experience

0-1 year experience working in an environment with Mental Health illnesses is preferred.

Required Education

A Bachelor's Degree in a Human Services is required.

Required Qualifications

• 
  
  Knowledge of homelessness, addictions, residential facilities, mental illnesses and their treatment.
  
  


• 
  
  Knowledge in crisis prevention and de-escalation.
  
  


• 
  
  A valid drivers license is required
  
  


• 
  
  RHD employees and programs in the City of Philadelphia are required to follow the COVID vaccine mandate. Revised PDPH guidance allows for new hires to be partially vaccinated at the time of hire. This means they have received at least one shot in a two-dose series or a single dose in a one-dose series before beginning in-person shifts. The final dose must be received within 8 weeks of hire (start date). This currently does not include boosters.