Resource Coordinator

ServiceMaster; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading restoration service provider is looking for a Resource Coordinator responsible for coordinating fire and water clean-up for the Large Loss Division. This role involves managing materials, maintaining schedules, and ensuring compliance with quality and safety regulations. Candidates should possess a valid driver's license and have mechanical aptitude. The position offers medical benefits, 401(k) match, and opportunities for career advancement.

Benefits

Medical, Dental, and Vision benefits

401(k) match

15 days paid time off and holidays

Qualifications

• Must be proficient with Microsoft Office and have comprehension of handheld devices.
• Ability to manage temporary labor and accomplish goals set by management.
• Must understand directions and engage in conversations with clients.

Responsibilities

• Coordinate and complete all material ordering per project instructions.
• Review and ensure quality standards and safety practices are met.
• Maintain a clean job site and ensure timely delivery of services.

Skills

Mechanical aptitude

Strong communication skills

Detail oriented

Ability to follow verbal and written instructions

Education

Valid State Driver’s License

Tools

Microsoft Office

Handheld smart devices

Job description

Description

Own Your Future!

At ServiceMaster, we embrace a “Think Like An Owner” mindset that sets us apart. Here, passion sparks innovation, empowerment fuels decision-making, and accountability unites us in achieving impactful results. Are you ready to join a team where your work makes a difference, your ideas shape success, and you are empowered to take charge of your career? Let’s build something great—together!

What We Offer

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401(k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement

Job Purpose

This position is for residential and commercial fire and water clean-up and restoration for Large Loss Division. Job assignments include but are not limited to gathering all equipment and materials needed for the job as per the Project Manager.

Reporting Relationships

• The Resource Coordinator shall report directly to the Project Manager, per project basis
• In the absence of the Project Manager, the Resource Coordinator reports to the Asset manager while the Project Manager is gone
• Temporary laborers may report to this position if assigned to do so by the Project Manager

Duties and Responsibilities

• Coordinate and complete all material ordering per Project Manager or Assistant Project Manager’s request, applicable to the current project
• Execute all work to meet or exceed applicable federal, state and local regulations and company and customer quality standards while providing world‑class customer service
• Establish and maintain a schedule to ensure all services are delivered in a timely fashion, above the line, professionally and with empathy including participation in “On-Call rotation” which involves some nights and weekend assignments
• Keep a clean and neat jobsite at all times leaving a first-class impression of our work
• Order and track all equipment and rental items that has been requested by the Project Manager or Assistant Project Manager
• Monitor and track all equipment / supply movements and keep inventory up to date
• Maintain accurate records of equipment model and serial numbers
• Review all rental invoices for accuracy
• Ensures equipment is in working order
• Maintains fuel requirements of equipment
• Complete timesheets daily. Verify the customer name and spelling to ensure accurate record keeping
• Comply with all verbal and written safety practices including the use and maintenance of Personal Protective Equipment (PPE). Read and comprehend all applicable MSDSs for chemicals that require special handling and use of PPE
• Adhere and comply with all company policies

Qualifications

The requirements are, but not limited to, as follows:

• Must be able to understand directions and engage in reasonable conversations with clients, employees, and management
• Must have mechanical aptitude
• Required: Valid State Driver’s License
• Preferred: CDL
• Must be proficient with Microsoft Office (Word, Google Drive, Excel) and other computer software. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and all applicable software as determined
• Detail oriented
• Ability to follow verbal and written instructions
• Strong communication skills
• Ability to manage temporary labor and accomplish goals set out by management
• Ability to meet goals / deadlines
• Ability to prevent accidents / injuries
• Ability to treat minor injuries and report any accidents / injuries with APM and / or PM

Measurement of Performance

The measure of performance of the Resource Coordinator is, but not limited to, as follows:

• Completed all projects in accordance with the instructions of the Supervisor, and communicated problems accurately
• Obtained supplies, material, and tools needed to complete work assignments as required by the Project Manager
• Completed all projects assigned in a timely and quality manner
• Maintained a safe, clean, and organized vehicle and workplace
• Maintained complete customer satisfaction
• Managed his / her time in a manner which adhered to company policies, and enabled Coordinator to produce work in a quality and productive manner
• Adhered to all company policies as outlined in the Company Employee Handbook and Safety Manual
• Maintained necessary personal transportation and driver’s license
• Maintained paperwork, including the daily timesheet and expense report, in a timely and accurate manner
• Ability to work well with others

Working Conditions

Working conditions will be mostly on a job site in adverse conditions ranging from extreme heat to extreme cold, with some work completed in a climate-controlled environment. This position will require alternate bending and lifting of large items up to 70 pounds.

Physical Requirements

• Body Positions: Standing, sitting and crouching
• Body Movements: Walking, bending, reaching, grasping, lifting, flexing and bending arms, legs, hands, and fingers, and driving
• Body Senses: Must be able to see, hear, speak, and smell
• Ability to lift up to 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladder, work at ceiling heights, and work in tight spaces
• Ability to sit / stand / walk for prolonged periods of time
• Ability to repetitively push / pull / lift / carry objects
• Ability to work with / around cleaning products / chemicals
• Able to drive for 11+ hours

Direct Reports

Technicians or Temporary laborers may report to this position if assigned to do so by the Supervisor

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, ServiceMaster BioClean, Merry Maids, TWO MEN AND A TRUCK, TWO MEN AND A JUNK TRUCK, and Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.

We live by our purpose to Be there when you need us. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at [e-mail]

California Applicants:

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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