Resource Center Director - Medically Vulnerable People

The Road Home; Sandy (UT); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental &amp

Retirement plan (403B)

Paid Time Off

Life Insurance

Public Holidays

Employee Assistance Program

Tuition Assistance

Job summary

The Road Home in Sandy, Utah seeks a Director of the Homeless Resource Center to lead housing-focused programs for individuals and families experiencing homelessness. The role emphasizes trauma-informed care, client rights, confidentiality, and ethical service delivery.

Applicants must be authorized to work in the U.S. This is an in-person, full-time position with 40 hours per week and a starting rate of $37.64 per hour.

Qualifications

• Bachelor's degree in Social Work or related field required or equivalent.
• Minimum two years of experience with homeless or low-income populations.
• Strong communication and interpersonal skills.
• Experience supervising staff is preferred.
• Knowledge of trauma-informed care and housing-focused practices is desirable.

Responsibilities

• Oversee all program operations to meet the needs of people experiencing homelessness.
• Collaborate with departments and community partners to coordinate client services.
• Supervise staff and provide guidance and performance feedback.
• Ensure data collection and reporting for program evaluation and budgeting.
• Engage with community meetings and governance activities.

Skills

Emotional regulation

Public speaking

Leadership

Diversity & inclusion

Communication

Data analysis

Education

Bachelor's Degree or higher in Social Work or related field

Minimum 2 years experience with homeless/low-income populations

Tools

Basic computer skills (email, spreadsheets)

Job description

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Director of the Homeless Resource Center provides leadership and oversight of all programs and services at the resource center, with a focus on Housing Focused services for individuals and families experiencing homelessness. This role ensures that Trauma-Informed Care and best practices are integrated at every program level, working tirelessly to streamline services that aim to end homelessness as quickly as possible for every person served. The Director values and actively creates opportunities for input from clients, staff, and community partners. This position serves as a model for ethical, fair, competent, and professional values in all aspects of service delivery and client relations. This includes providing supportive and appropriate individual services, upholding client rights, maintaining confidentiality and healthy boundaries, and demonstrating respect for the personal dignity, worth, and privacy of each client. The Director is committed to supporting the self-determination of clients as they work to address their needs, problems, goals, and interests.

*Applicants mustbe authorized towork for ANY employer in the U.S. We areunable to sponsor or take over sponsorship of an employment visaat this time.*

*This is an in-person position.*

Location

Medically Vulnerable People (MVP)
8955 South 255 West, Sandy, UT 84070
https://homelessutah.org/facilities/mvp/

Reports to

Division Director of Single Crisis Servicies

Position Status

Full-Time

Shift

40 Hours / week

Pay Grade and Starting Rate

Grade 14, $37.64 / hour

FLSA Status

Exempt

Essential Duties and Responsibilities

• Oversee all program operations to ensure success of the program in meeting the needsofpersonsexperiencing homelessness.
• Work closely with the position supervisor in a continuous improvement model to ensure ongoing program evaluation and foster a learning environment.
• Collaborate with the other departments in our agency as well as onsite and other community partners to develop and coordinate client services.
• Keep abreast of federal and local changesregardinghomeless services, housingservicesand shelter as well as new and emerging best practices and research. Actively seek data-driven solutions to service challenges.
• Carry out administrative duties including reports, collection of data, development of resources, programevaluationand research.
• Work with agency management and the accounting team tomonitorand manage services budget, processinvoicesandmaintainrecords.
• Participate in, and whereappropriate, provide leadership to various community engagement projects and homeless servicessystem governance activities.
• Maintain effective and cooperative inter-agency relationships, including attending and contributingatcommunity meetings and committees related to services, as applicable.
• Serve as the primary point of contact for all community meetings and partnerships related to the resource center.
• Build and foster relationships with partner agencies; including education, employment, mental health, substance abuse, and medical providers to support client services that can transition into housing stability support asguestsmove out into the community.
• Attend mandatory agencytrainings, including Trauma-Informed Care,HousingFocused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drillsand environmental safety activities,asrequired.
• Follow all agency protocols for security, safety, and sanitation tomaintaina clean and secure environment for guests and staff.
• Maintain regular and reliable attendance as an essential function of this position.

*Other duties as assigned.*

*Reasonableaccommodationsmay be considered to enable all individuals to perform these essential functions, so please still apply.*

Supervisor Duties and Responsibilities

1. Model trauma-informed leadership in all interactions with staff and guests.
2. Provideclear, constructive feedbackto staff regularly, fostering growth and accountability.
3. Hire, train, mentor, and support team members through hands‑on guidance and resource sharing.
4. Delegate tasks effectively while ensuringequitabledistribution of workload.
5. Resolve conflictspromptly and professionally, using de‑scalation techniquesand leading difficult conversations with kindness and directness.
6. Uphold agency policiesconsistently and lead by example.
7. Conduct regular one‑on‑one meetings with employees to exchange feedback, actively listen, and address professional development needs.
8. Develop and implement performance improvement plans and other correctiveactionswhen needed, with measurable goals, equipping staff with the tools and guidance to achieve success.
9. Collaborate cross‑departmentallyto align team goals withtheorganization’smission.
10. Monitor and ensure completion of all mandatorytraining, whilemaintainingaccurateparticipation records.
11. Track and report on team performance metrics (attendance, outcomes, etc.),as needed.
12. Perform employee evaluations as scheduled, offeringactionablefeedback and tailored support.
13. Advocate for staff needswhile balancing operational priorities.
14. Direct a diverse staff, including 24/7 support staff and case management.
15. Ensure the highest quality of data entry and reporting.
16. Lead weeklycollaboration meetingswithstaff and external partnersasrequired.
17. Supervise approximately3FTE direct reports, charged with the supervision ofapproximately30FTE staff
18. Supervise graduate and undergraduate student interns as available.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actionsthat foster genuine belonging.
• ImplementHousing Focusedprinciples,risk managementstrategies, andaccess to services as foundational to our mission.
• Maintainhealthy boundaries using trauma-informed approaches in all interactions.

*Must pass a pre-employment background check and drug screening.*

Education and Experience

• Bachelor's Degree or higher from an accredited college or university or equivalent work experience in Social Work or another related field is required.
• Minimum of two years of experience working with homeless or low-income populations is required.
• Knowledge of homeless or severely at-risk populations. Experience in related fields may be substituted.
• Knowledge and experience of administrative duties, including project management, reporting and presentation, computer fluency, and organizational skills, is preferred.
• Minimum of two years of experience supervising a diverse staff is preferred.

Skills and Expectations

1. Demonstrate emotional regulation skills to remain calm and composed during high‑pressure situations, maintaining professionalism in all workplace interactions.
2. Exhibit strong public speaking skills and the ability to communicate professionally with elected officials, funders, and other high-level stakeholders.
3. Maintain productive, collaborative relationships with external partners, responding promptly and professionally to all public inquiries.
4. Provide strong, supportive leadership to a diverse team, fostering an environment of growth, accountability, and professional development.
5. Demonstrate excellent organizational skills and the ability to manage multiple priorities, programs, and deadlines simultaneously.
6. Model cultural humility and a deep commitment to equity, diversity, and inclusion in all interactions with staff, clients, and partners.
7. Analyze program data and outcomes to identify trends, inform decision‑making, and drive continuous quality improvement.
8. Navigate complex and sensitive situations with sound judgment, integrity, and a commitment to ethical practices and client rights.
9. Strong interpersonal skills and ability to work with diverse populations.
10. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
11. Use basic computer programs (email, spreadsheets, and more) and have strong computer skills.
12. Ability to accept supervision, direction, and feedback with openness.
13. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Physical and Equipment Requirements

• Ability to lift and move heavy items up to 25 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to use stairs or steps.
• Willingness to assist in all areas of shelter operations, including organizing or lifting supplies as needed.
• We welcome candidates of all physical abilities. This role involves active engagement in a shelter environment; however, we are committed to providing reasonable accommodations to ensure any leader can successfully perform these duties.