Resort Services Operator

Westgate Resorts; Kissimmee (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) with company match

Daily pay

Parental leave

Wellness programs

Tuition assistance

Life insurance

Pet insurance

Job summary

Westgate Resorts in Kissimmee, FL is seeking a Resort Services Operator to handle guest calls, wake-up calls, and information services across our resort network. You will ensure consistent greeting standards, route calls, and support guest communications to deliver high-quality service.

The role requires strong communication skills, the ability to read and write English fluently, and a commitment to our core values of integrity, passion, and work ethic.

Qualifications

• 2 years of relevant telephone experience in the customer service area.
• Experience in hospitality (preferred).
• Able to work weekends and holidays.
• Able to work PM shift (e.g., 3-11pm).

Responsibilities

• Meet departmental standards for quality, greetings, and call handling.
• Maintain service and call content quality per management.
• Answer, screen, and route inbound and internal calls.
• Produce reports on call detail by department, extension, group, or location.
• Provide information to callers and log messages.
• Maintain wake-up call systems and place nightly calls.
• Receive, log, and secure guest mail/packages/faxes.
• Share information on business changes with coworkers.
• Use desktop software to support call volume and locate the online directory.
• Perform other duties as assigned.

Skills

Telephone experience

Customer service

Hospitality experience

Weekend availability

PM shift availability

Job description

• Career Site Category: Resort Operations
• Compensation: USD 15 - USD 15 - hourly

Company Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Resort ServicesOperator,you will:

• Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greeting, and call handling protocols.
• Maintains standards as outlined by management on service, delivery, and quality of call content.
• Answers, screens, and routes calls including inbound and internal calls.
• Produces reports on request of call detail by department, extension, group, or location.
• Supply information to callers and records messages.
• Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls.
• Make nightly courtesy calls as directed.
• Receive, log, and secure all guest & internal mail/packages/faxes.
• Maintains and shares information on business changes with co-workers.
• Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.
• Other duties as assigned.

Toperform this job successfully, you must have excellent communication skills and be able to read, write and speakEnglishfluently.Additionally, the person must possess and adhere to the following core values:

• Integrity
• Passion
• Work Ethic

Qualifications

• Able to work weekends and holidays
• Able to work PM shift (ex: 3-11pm)
• Experience in hospitality (preferred).
• 2 years of relevant telephone experience in the customer service area.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• NEW! David A. Siegel Legacy Scholarship– Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [emailprotected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.