Resort Security & Guest Experience Officer

Westgate Resorts; Park City (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Daily Pay

Scholarship program

Ski pass discount

Free parking

Job summary

Westgate Park City Resort & Spa in Park City, UT, is hiring a Security Officer to protect guests and property while delivering hospitality.

You will monitor access points, respond to incidents, complete safety inspections, and collaborate with public safety partners to keep everyone safe and comfortable. The role blends security with guest service in a premier resort setting.

Qualifications

• High school diploma or GED required.
• Prior hospitality or guest service experience required.
• Minimum of 1 year in security, law enforcement, military, or related field preferred.
• First Aid/CPR/AED certificates highly preferred but not required.
• Strong verbal and written communication skills.
• Proficiency with basic computer systems used for reports, logs, and email.
• Ability to stay calm and professional under pressure.
• Excellent judgment, integrity, and attention to detail.

Responsibilities

• Serve as the first responder to police, fire, and medical incidents within Security Officer duties.
• Maintain a visible, uniformed security presence across designated resort areas.
• Control access at designated entry and exit points.
• Monitor security systems, including cameras and fire alarm panels, per policy.
• Conduct routine safety and security inspections following procedures.
• Maintain accurate security records, logs, and checklists.
• Prepare clear, timely incident reports using computer systems and email.
• Assist guests and team members with security concerns and service requests.
• Manage lost and found inventory, key control, and accountability.
• Perform traffic control, parking enforcement, and support public safety officers.

Skills

Guest service

Communication

Calm under pressure

Attention to detail

Safety procedures

Education

High school diploma or GED

Job description

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Pay Rate:$21/ hour- 12pm-10pm shift.Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

As a Security Officer, you help keep our resort safe, secure, and welcoming. This role blends security responsibilities with hospitality focused service, ensuring our guests, team members, and property are protected while creating a friendly and supportive environment. You maintain a visible presence, manage access points, respond to police, fire, or medical situations, and complete safety inspections and incident reports. By working closely with public safety partners and resort leadership, you help ensure everyone feels safe and cared for. You demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.

At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth.

What You’ll Do as a Security Officer:

• Serve as the first responder to police, fire, and medical incidents within the scope of Security Officer duties.
• Maintain a visible, uniformed security presence across assigned resort areas.
• Control access at designated entry and exit points.
• Monitor security systems, including surveillance cameras and fire alarm panels, in compliance with legal and company requirements.
• Conduct routine safety and security inspections following established procedures.
• Maintain accurate security records, logs, and checklists.
• Prepare clear, timely, and detailed incident reports using computer systems and email.
• Assist guests and team members with security related concerns and service requests
• Manage lost and found inventory, key control, and accountability.
• Perform traffic control, parking enforcement, assist public safety officers, and complete other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring as a Security Officer:

• High school diploma or general education degree (GED).
• Prior hospitality or guest service experience required.
• Previous experience in security, law enforcement, military, or a related field is preferred (minimum of 1 year), but not required.
• Certificates in First Aid, CPR and AED highly preferred but not required.
• Strong verbal and written communication skills.
• Proficiency with basic computer systems used to complete reports, logs, and email communication.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Excellent judgment, integrity, and attention to detail.

Requirements:

• Must be at least 21years of age.
• Must be able to lift 50lbs.
• Flexibility to work nights, weekends, and holidays.
• Required to pass a background check, drug test andmotor vehicle record (MVR) check.
• Required to provide proof of eligibility to work in the United States
• Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• NEW! David A. Siegel Legacy Scholarship– Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Why Westgate?

• Highly Discounted Epic Locals Ski Pass, While Supplies Last
• FREE Ski, Snowboard and Mountain Bike Equipment Rentals
• FREE Garage Parking
• $2.00 in Meals in Team Member Breakroom
• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• NEW! David A. Siegel Legacy Scholarship– Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [emailprotected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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