Resort Operator BeeHive

Stanly Ranch; Napa (CA); On-site; USD 24,435 - 34,801; Full time

Job summary

Stanly Ranch is looking for a Resort Operator to join their team. This role focuses on creating meaningful connections with guests through impeccable service and timely support. Key responsibilities include managing incoming calls, addressing guest requests, and maintaining a high level of guest satisfaction.

The ideal candidate will have excellent communication skills, customer service experience, and be proficient in CRM systems. Starting compensation is $21.50 per hour, with potential for higher pay based on experience and education.

Qualifications

• Exceptional verbal and written communication skills are required.
• Must have prior customer service experience or relevant background.
• Ability to use call center software and CRM systems proficiently.

Responsibilities

• Respond to guest inquiries and requests via phone, email, or chat.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Document customer interactions accurately in the CRM system.
• Understand company products and policies to provide accurate information.
• Meet performance metrics like call time and guest satisfaction.

Skills

Excellent communication skills

Customer service experience

Proficiency in call center software and CRM systems

Job description

Job Description

Join our team as a Resort Operator and become part of the Auberge Family. As part of the Auberge family, we are looking for a service-driven hospitality professional who will serve as the voice of the resort, creating meaningful connections with guests and team members through every interaction. This role is responsible for managing incoming calls, coordinating guest requests, and providing timely and thoughtful support across the property.

Key Responsibilities

• Provide timely and accurate responses to guest inquiries, concerns, and requests via phone, email, or chat, demonstrating empathy and professionalism in every interaction.
• Effectively troubleshoot and resolve customer issues, escalating complex cases to higher-level support as needed and ensuring satisfactory resolution.
• Accurately document customer interactions, including notes on inquiries, resolutions, and follow-up actions, in the property's CRM system or database.
• Maintain a comprehensive understanding of the company's products or services, as well as relevant policies and procedures, to provide accurate information and assistance to customers.
• Meet or exceed performance metrics such as call handling time, guest satisfaction scores, and resolution rates, while adhering to company policies and service standards.

Compensation

The starting range for this position is $21.50. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• Excellent communication skills, both verbal and written.
• Customer service experience or related background.
• Proficiency in using call center software and CRM systems.

Equal Opportunity Employer

GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.