Resort Night Audit & Guest Services Specialist

capitalvacations; Branson (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

Medical/Dental with employer contribu(

Voluntary Life Insurance

Company-paid life insurance

401(k) retirement plan

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations is seeking a Hospitality Specialist - Night Auditor to perform end-of-day accounting and coordinate with security to ensure guest safety.

Greet guests, register arrivals, manage room inventory, and handle reservations and billing in the resort's systems.

We offer competitive hourly pay, PTO, paid holidays, health benefits, retirement plan, travel perks, and strong opportunities for career growth.

Qualifications

• High School Diploma or GED required.
• One year experience as Night Auditor preferred.
• One year of hotel front desk experience preferred.

Responsibilities

• Greets guests courteously and registers guests into the resort.
• Assists with the maintenance and control of room inventory and availability.
• Possesses knowledge of all resort services, reservation and billing system, resort policies and procedures, and resort products, rates, and special programs.
• Answers company telephone or switchboard promptly and in a professional manner.
• Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems.
• Ensures that all reports are printed and distributed to relevant departments, head of department and corporate.
• Distributes guest, administrative mail and packages.
• Possesses knowledge of the resort emergency procedures and how to implement them.
• Completes check-in packages and procedures for each guest/owner.
• Completes check-out procedures for guest/owner.
• Works closely with all departments to ensure guest satisfaction.
• Assists guests with inquiries, requests, and complaints.
• Maintains a professional and neat working area.
• Maintains a professional and neat appearance while on duty.
• Performs all related duties as assigned.

Education

High School Diploma/GED

One-year Hotel Front Desk experience

Job description

Capital Vacations is seeking a Hospitality Specialist - Night Auditor to perform end-of-day accounting and coordinate with security to ensure guest safety.

Greet guests, register arrivals, manage room inventory, and handle reservations and billing in the resort's systems.

We offer competitive hourly pay, PTO, paid holidays, health benefits, retirement plan, travel perks, and strong opportunities for career growth.