Resort Manager - Polynesian Resort

Avista Rentals; Myrtle Beach (SC); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K Plan(matched)

Vision and Dental insurance

Disability, Life, and Accident insur.,

Paid Vacation

Referral Program

Bereavement leave

Job summary

Polynesian Resort is seeking a Resort Manager to oversee daily operations, drive guest satisfaction, and uphold financial and service standards. You will lead department heads, ensure consistency across front and back-of-house, and implement strategies to improve performance and guest loyalty.

The role requires a hands-on, organized leader with strong communication, staff development, and problem-solving skills, capable of managing multiple departments and schedules, including peak periods.

Qualifications

• High School Diploma or equivalent required.
• College degree in Hospitality, Business, or related field preferred.

Responsibilities

• Lead and oversee the day-to-day operation of the resort.
• Coach and hold department heads and resort teams accountable.
• Maintain high standards for guest service, safety, and operational performance.
• Ensure guest experience is consistent from arrival to departure across departments.
• Address guest concerns and service recovery promptly.
• Collaborate with Sales and leadership teams to support occupancy and revenue.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Staff development

Education

College degree in Hospitality or Business

Job description

Resort Manager – Polynesian Resort

Position Overview

The ResortManager is responsible for the overall day-to-day operation of Polynesian Resort,ensuring that the property delivers an exceptional guest experience whilemeeting operational, financial, service, and organizational objectives. Thisposition provides leadership and direction to department heads and employeesacross the resort and is responsible for creating a culture of accountability,teamwork, hospitality, and operational excellence.

The idealcandidate is a hands-on, highly organized leader who understands that asuccessful resort requires strong people, consistent standards, effectivecommunication, financial discipline, and a relentless focus on the guestexperience.

Key Responsibilities

• Lead andoversee the overall daily operation of the resort.
• Providedirection, coaching, and accountability to department heads and resortteams.
• Establishand maintain high standards for guest service, cleanliness, safety,professionalism, and operational performance.
• Ensure theguest experience is consistent from arrival through departure and acrossevery department.
• Respond toand resolve escalated guest concerns and service recovery situations.
• Work closelywith all departments to ensure effective communication and timelyresolution of operational and guest issues.
• Monitorresort performance, staffing, productivity, and operational efficiency.
• Overseescheduling, hiring, training, development, and performance management inpartnership with department leaders.
• Reviewfinancial performance, labor, expenses, budgets, and operational controlsto ensure the resort meets established objectives.
• Holddepartment heads accountable for departmental performance, standards,staffing, and results.
• Conductregular leadership and operational meetings and ensure follow-through onpriorities and action items.
• Identifyoperational problems and implement solutions that improve efficiency,profitability, and guest satisfaction.
• Monitorguest feedback, identify trends, and develop strategies to addressrecurring concerns.
• Ensureresort policies, procedures, safety standards, and emergency protocols areconsistently followed.
• Work closelywith Sales and other leadership teams to support occupancy, revenue, groupbusiness, and overall resort performance.
• Maintainstrong relationships with owners, vendors, employees, guests, and otherkey stakeholders.
• Lead byexample and maintain a visible leadership presence throughout the resort.
• Supportspecial projects and initiatives as directed by senior management.

Qualifications & Skill Set

• High SchoolDiploma or equivalent required; college degree in Hospitality, Business,or related field preferred.
• Significanthotel, resort, hospitality, or property management experience.
• Provenmanagement and leadership experience, preferably overseeing multipledepartments.
• Strongfinancial and operational understanding.
• Demonstratedability to hire, develop, coach, and hold teams accountable.
• Exceptionalcustomer service and guest recovery skills.
• Excellentverbal and written communication skills.
• Strongorganizational, problem-solving, and decision-making abilities.
• Ability toanalyze information, identify priorities, and take decisive action.
• Stronginterpersonal skills and ability to build effective relationships acrossall levels of the organization.
• Ability toremain calm, professional, and solutions-focused under pressure.
• Strongcomputer and technology skills.
• Ability towork a flexible schedule, including weekends, holidays, and high-occupancyperiods.

Leadership Expectations

The ResortManager is expected to be a visible and engaged leader who does not simplymanage from an office. The successful candidate understands what is happeningthroughout the property, knows the challenges facing each department,communicates clearly, follows through on commitments, and creates anenvironment where employees understand what is expected of them and takeownership of their results.

Most importantly, the Resort Manager is responsible forensuring thatevery department understands that it plays a role in creating the Polynesianguest experience.

Reports To: General Manager

Qualifying team members may enjoy thefollowing benefits:

• Healthinsurance
• 401K Plan(matched)
• Vision andDental insurance
• Disability,Life, and Accident insurance
• PaidVacation
• ReferralProgram
• Bereavementleave