Resort Guest Services Concierge

Ventana Canyon Alliance; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Ventana Canyon is seeking a Guest Services Agent at The Lodge at Ventana Canyon in Tucson, AZ to deliver exceptional guest service. Responsibilities include check-in/check-out, information on resort amenities, and handling guest inquiries with a friendly approach.

The role requires high school diploma, valid driver's license, ability to lift up to 40 lbs, and flexibility to work evenings, weekends, and holidays. Night Auditor experience is a plus.

Qualifications

• High school diploma or equivalent.
• Must be 21 or older to operate the company van.
• Valid driver's license and clean driving record.
• Night Auditor experience a plus.
• Available to work evenings, holidays, and weekends.

Responsibilities

• Greet guests and assist with front desk duties.
• Check in/out guests and process payments.
• Provide information about resort amenities and local area.
• Assist with concierge tasks and reservations.
• Operate shuttle and assist with luggage.

Skills

Excellent communication

Interpersonal skills

Written communication

Listening skills

Adaptability

Fast-paced environment

Attention to detail

Multitasking

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Ventana Canyon is seeking a Guest Services Agent at The Lodge at Ventana Canyon in Tucson, AZ to deliver exceptional guest service. Responsibilities include check-in/check-out, information on resort amenities, and handling guest inquiries with a friendly approach.

The role requires high school diploma, valid driver's license, ability to lift up to 40 lbs, and flexibility to work evenings, weekends, and holidays. Night Auditor experience is a plus.