Resort GM — Sylvan Lake Lodge (Employee Housing)

Xanterra Travel Collection; Custer (SD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employee housing provided

Discounts on lodging, retail, and trav

Planned employee trips and activities

Referral bonus program

Job summary

Sylvan Lake Lodge at Custer State Park is seeking a Resort Manager to lead all aspects of the Sylvan Lake Lodge complex, including lodging, dining, and guest services. You will drive financial performance, labor management, and guest satisfaction while maintaining the property to Xanterra’s standards.

You will build and coach a strong leadership team, partner with park and corporate functions, and ensure safety, compliance, and exceptional hospitality.

Qualifications

• Minimum five years of progressive hospitality leadership experience.
• Experience in multi‑department operations, seasonal or destination resorts preferred.
• Bachelor's degree in hospitality management, business administration, or related field preferred.

Responsibilities

• Provide visible, hands‑on leadership for Sylvan Lake Lodge operations.
• Develop and oversee a high‑performing resort leadership team.
• Ensure financial performance, labor management, guest experience, and safety meet standards.
• Coordinate with park‑wide leaders to deliver integrated guest experiences.
• Drive continuous improvement in service delivery and property presentation.

Skills

Leadership

Financial acumen

Staff development

Guest service

Cross‑functional collaboration

Operational leadership

Communication

Problem solving

Education

Bachelor's degree in hospitality management or business

Tools

Microsoft Office

Property management system (PMS)

POS systems

Scheduling software

Payroll/timekeeping systems

Job description

Sylvan Lake Lodge at Custer State Park is seeking a Resort Manager to lead all aspects of the Sylvan Lake Lodge complex, including lodging, dining, and guest services. You will drive financial performance, labor management, and guest satisfaction while maintaining the property to Xanterra’s standards.

You will build and coach a strong leadership team, partner with park and corporate functions, and ensure safety, compliance, and exceptional hospitality.