Resort GM: Lead Luxury Lodge & Guest Experience

Xanterra; Custer (SD); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Employee housing provided

Retail, Lodging and Travel Discounts

Planned employee trips and activities

$350 Referral Bonus Program

Job summary

Xanterra is seeking a Resort Manager for Sylvan Lake Lodge in Custer State Park, South Dakota. You will lead the integrated operation of the lodge, cabins, restaurant, store, and activities, maintaining Xanterra’s standards and upscale positioning while delivering exceptional guest experiences.

You will build and guide the leadership team, manage financial performance, labor, safety, and guest satisfaction, and collaborate with park and park-wide leaders to ensure seamless operations and a

Qualifications

• Proven ability to lead a multi-department operation with accountability for financials and guest experience.
• Strong budgeting, forecasting, and P&L analysis capabilities.
• Demonstrated leadership, coaching, and employee development.
• Excellent cross-functional communication and problem-solving skills.

Responsibilities

• Lead Sylvan Lake Lodge operations and drive service excellence across departments.
• Develop and mentor a high-performing resort leadership team with clear metrics.
• Oversee budgeting, labor, and profitability to meet targets.
• Ensure safety, compliance, and high-quality guest experiences across all touchpoints.
• Plan seasonal ramps, staffing, and guest programs in coordination with park partners.

Skills

Leadership

Financial acumen

Guest service

Staff development

Communication

Education

Bachelor's degree in hospitality or business

Tools

Property management systems

POS

Scheduling

Payroll/timekeeping

MS Office

Job description

Xanterra is seeking a Resort Manager for Sylvan Lake Lodge in Custer State Park, South Dakota. You will lead the integrated operation of the lodge, cabins, restaurant, store, and activities, maintaining Xanterra’s standards and upscale positioning while delivering exceptional guest experiences.

You will build and guide the leadership team, manage financial performance, labor, safety, and guest satisfaction, and collaborate with park and park-wide leaders to ensure seamless operations and a