Resort Experience Supervisor: Guest-Facing Outdoor Leader

Local30sandiego; San Diego (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Free Daily Meal

Free Parking

On-Demand Pay-Your Pay before Payday

Starting wage $27.58/hour

Job summary

Mission Bay Resort Hotel, part of Noble House Hotels & Resorts, seeks a Resort Experience Supervisor to elevate guest experiences in a luxury setting. You will lead a hospitality team, coordinate daily activities, and ensure seamless service across departments to create memorable stays for guests in Mission Bay.

The role emphasizes people skills, problem solving, and a hands-on approach to delivering exceptional service in a sunny, outdoor-friendly environment.

Qualifications

• 2+ years in a supervisory or leadership role within hospitality, recreation, or guest services.
• Strong understanding of luxury service standards and guest engagement techniques.
• Excellent interpersonal and conflict-resolution skills.
• Ability to lead a team with enthusiasm and accountability.
• Flexible schedule, including weekends and holidays.
• Willingness to work outdoors and stand on your feet for extended periods.

Responsibilities

• Supervise and support resort experience team.
• Coordinate and monitor daily guest experiences, including events and activities.
• Handle guest inquiries, feedback, and complaints with professionalism.
• Collaborate with housekeeping, food & beverage, spa, and other departments to ensure seamless service.
• Maintain guest satisfaction goals through proactive engagement and personalized service.
• Assist in developing new activities and experiences to enhance offerings.
• Train, mentor, and evaluate team members to uphold high service standards.

Skills

Supervisory experience

Hospitality knowledge

Guest engagement

Flexible schedule

Outdoor work

Job description

Mission Bay Resort Hotel, part of Noble House Hotels & Resorts, seeks a Resort Experience Supervisor to elevate guest experiences in a luxury setting. You will lead a hospitality team, coordinate daily activities, and ensure seamless service across departments to create memorable stays for guests in Mission Bay.

The role emphasizes people skills, problem solving, and a hands-on approach to delivering exceptional service in a sunny, outdoor-friendly environment.