Resort Assistant

Interski; Town of Italy (NY); On-site; USD 13,746 - 16,465; Full time

Benefits offered by this job

Accommodation provided

Meals provided during season

Season pass for ski resorts

Uniform provided

Contribution towards travel expenses

Training program delivered at contract start

Social events and team engagement program

Job summary

Interski is seeking Resort Assistants to support operations in the Aosta Valley, Italy. Responsibilities include ski hire assistance, conducting transfers between resorts, and maintaining client engagement. Candidates should possess strong customer service skills and a valid driver's license. This role demands flexibility as well as physical endurance due to the operational nature of the work and varying weather conditions. Competitive package offered, including seasonal passes and accommodation.

Qualifications

• Friendly, positive, and personable, essential for client interaction.
• Willingness to drive manual vehicles in resort will be necessary.
• DBS/Police Check is essential, and over 21 years is desirable.

Responsibilities

• Assist with ski hire on arrivals day.
• Provide airport transfers from/to major airports.
• Deliver welcome meetings to clients arriving.

Skills

Customer service orientation

Proactive problem solving

Team player

Flexibility and adaptability

Passion for skiing/snowboarding

Job description

The role of Resort Assistants is an integral and varied role and assists in every aspect of the Interski operations.

We require our Resort Assistants to be all-rounders, happy to be client facing and just as happy to be working in the background. We require our Resort Assistants to be flexible and adaptable as changes occur on a daily basis when working in an operational environment and our Resort Assistants will need to have a can do, friendly, proactive, and positive outlook.

Resort Assistants MUST hold a full valid driver’s licence and have driving experience and must be willing to drive a manual vehicle, 2‑seater to 9‑seater vehicles. Remember, they would be working in the Alps therefore you must be prepared to drive in all weather conditions.

There are positions based in both Aosta/Pila and in La Thuile/Courmayeur with a requirement to work in different resorts over the course of the season as operationally required.

Given the seasonal nature of the role, team members are expected to work up to a five‑month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Ski Hire
• Assisting in ski hire on arrivals day (fitting boots, poles, skis etc)
• Assisting in ski hire in the mornings and afternoons (when clients come through the building)
• Ski Hire shift (normally one shift per week in the ski hire building and tasks include pre fitting, cleaning, sorting etc)
• Assist the rental wear department in the preparation, delivery, collection and turning over rental wear (ski jackets, ski trousers, helmets)
• On Hill
• Welcoming clients at the gondola station
• Advising clients to keep safe when crossing the piste
• Assistance at check out in the mornings
• Responding to WhatsApp calls/messages whilst on the hill which could be for a change of equipment
• Assistance at check in in the afternoons
• Movements/Transfers
• Move clients and team members within the Aosta Valley
• Provide airport transfers from/to Turin, Milan & Geneva airports
• Ad hoc requirement to attend après ski activities such as ice skating, disco, and presentation run‑arounds
• Assisting clients in the medical centre if there has been an accident/injury and ensure relevant documentation is completed
• Other
• Delivery of a welcome meeting to arriving holiday clients (adult and family groups)
• Ad hoc requirement to cover days off for other team members in the role of a schools & college co‑ordinator (rep for a school group)
• On Call Night - on call from 17:00-08:00 for any accidents/injuries or any operational requirements that may take place

SKILLS

• Friendly, positive, and personable
• Customer service orientated
• Flexible and adaptable to changes
• Proactive with the ability to find solutions to any issues that arise
• Hard working and willing to get your hands dirty
• Taking ownership of your responsibilities
• Ability to remain calm under pressure
• A team player
• Passionate about skiing and/or snowboarding

REQUIREMENTS

• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2 seater/5 seater/9 seater) – ESSENTIAL
• Fluent in English - ESSENTIAL
• Willingness to learn Italian/French (Aosta Valley) – DESIRABLE

CONTRACTOR PACKAGE

• Contribution towards travel expenses at the start and end of the contract
• Training programme delivered at the start of the contract
• Accommodation (maximum twin/triple share in a hotel or apartment)
• Option to live out and an allowance of £500.00 per month offered
• Meals (lunch provided during the season)
• Uniform (ski jacket, ski trousers, gilet and polo shirts)
• Lift Pass
• Aosta/Pila team members will receive a season pass for Pila, Crevacol & Cogne
• La Thuile team members will receive a season pass for La Thuile & La Rosiere
• If required to work in another resort, a daily or 5 day lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability) – depending on nationality
• One day off per week
• On snow training offered ad hoc over the season
• Pre‑agreed time off during the season (non‑peak weeks only)
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1000.00 pcm working on a contractor basis

NUMBER OF ROLES AVAILABLE

• 10 Aosta based

WHERE YOU CAN DO THIS ROLE

Our full time Resort Assistants are contracted to work in the Aosta Valley, Italy and work carried out in Aosta/Pila or La Thuile with ad hoc requirements to work in our other resorts within the Aosta Valley, Bardonecchia and beyond.