Resort Activities Coordinator & Guest Experience

capitalvacations; Branson (MO); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Holidays

Career Growth

Medical/Dental with employer contrib.

Voluntary Life Insurance & Disability

Job summary

Capital Vacations is seeking an Activities Representative to design and implement resort programs for guests, manage daily activity calendars, and coordinate events with vendors. The role emphasizes guest engagement, excellence in service, and overseeing recreational spaces across the property.

The position requires a high school diploma or GED, plus at least one year in guest service/retail and one year in recreational activities.

Qualifications

• High school diploma or GED required; some college preferred.
• Minimum one year of guest service/retail experience.
• Minimum one year of recreational activities experience.
• Timeshare experience is a plus.
• Strong communication and interpersonal skills.
• Ability to motivate guests to engage in activities.
• Ability to multitask with management.
• Proven leadership skills.
• Ability to manage, direct and complete duties as directed by supervisor.

Responsibilities

• Designs and implements resort activities for all resort guests.
• Maintains and balances operational expenses for the department.
• Designs and implements special events for holidays and other occasions.
• Coordinates special projects and events with off-site vendors and attractions.
• Publishes and designs weekly activities calendar.
• Purchases and maintains sports equipment and gaming library.
• Provides quality control of recreational areas, including basketball courts, tennis courts, pool areas, and children’s playground.
• Provides follow-up reports to management with regard to special projects and responsibilities.
• Assists in the planning of employee-related functions within the workplace.
• Supervises and trains staff where necessary.
• Provides exemplary guest service to all owners, exchangers and resort guests.
• Uses and maintains all office equipment (i.e., computers, color laser printers, fax machines, digital cameras, and scanners).
• Performs all other related duties and projects as assigned by immediate supervisor.

Skills

Guest service

Recreation experience

Communication

Interpersonal skills

Motivation

Multi-tasking

Leadership

Staff supervision

Education

High school diploma

GED

Some college

Job description

Capital Vacations is seeking an Activities Representative to design and implement resort programs for guests, manage daily activity calendars, and coordinate events with vendors. The role emphasizes guest engagement, excellence in service, and overseeing recreational spaces across the property.

The position requires a high school diploma or GED, plus at least one year in guest service/retail and one year in recreational activities.