Residential Walkthrough Agent

ProHome; Knoxville (TN); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Flexible schedule

Paid training

Competitive pay

Job summary

ProHome in Knoxville, TN is seeking a Part-Time Residential Warranty Walkthrough Agent. This flexible role serves as the welcoming face for new home buyers, guiding walkthroughs and documenting construction details.

You'll work remote with local travel, visiting sites on demand, conducting orientations, and coordinating with the Director of Field Operations. The position offers paid training and a $20 hourly rate.

Qualifications

• Experience in residential construction or related fields.
• Strong customer service and communication skills.
• Ability to work flexibly with travel as needed.

Responsibilities

• Deliver prompt, professional customer service to new home buyers and builders.
• Conduct new home orientations and walkthroughs, ensuring details are reviewed and documented.
• Meet with clients on-site to explain procedures and document construction items.
• Maintain regular communication with the Director of Field Operations and Strategic Accounts.
• Submit accurate reports, photos, and documentation using company-provided tech.

Skills

Residential construction experience

Excellent communication

Education

High school diploma or GED

Tools

iPad

Microsoft Office

PDF Expert

Adobe Acrobat

Job description

Residential Warranty Walkthrough Agent (Part-Time)

Knoxville, TN (Remote with Local Travel) $20/hr Flexible Schedule

Are you positive, people-focused, and passionate about helping others? Do you have residential construction experience and a flexible schedule, perhaps retired or semi-retired, and want to stay engaged in meaningful, hands-on work? If you enjoy building relationships, guiding homeowners, and making a visible impact, we invite you to join our team as a Part-Time Residential Warranty Walkthrough Agent.

About the Role:

This flexible, part-time position is ideal for experienced residential construction professionals who take pride in exceptional customer service. You'll serve as a key point of contact for new home buyers, helping ensure a smooth, confident transition into their new homes.

As the welcoming face and voice of our company, you'll support buyers during one of life's most exciting milestones while helping maintain high customer satisfaction and builder relationships. The position is work-as-needed based on business demand with flexible scheduling.

Key Responsibilities:

• Deliver prompt, professional, and friendly customer service to new home buyers and builders.
• Conduct new home orientations and walkthroughs, ensuring all details are reviewed and properly documented.
• Meet with clients on-site to explain procedures, answer questions, and document potential construction-related items.
• Maintain regular communication with the Director of Field Operations and Strategic Accounts, providing updates on progress and performance.
• Submit accurate reports, photos, and documentation using company-provided technology and applications.

Travel & Work Setting:

• Remote position with field responsibilities.
• Must reside in or near the Knoxville, TN area.
• Regular local travel throughout Knoxville, TN and surrounding communities is required.
• Reliable transportation is required.
• Flexibility and weekday availability are essential.

Our Ideal Candidate:

We're seeking motivated individuals with experience in residential construction, carpentry, installation, home inspection, renovation, project management, firefighting, insurance restoration, or similar fields.

Successful candidates bring professionalism, energy, and a genuine commitment to customer service. Candidates should have availability during standard business hours, Monday through Friday, and ideally be available 2-3 weekdays per week to perform customer walkthroughs and related responsibilities as scheduled.

This role is particularly well-suited for:

• Semi-retired construction professionals.
• Former builders or superintendents.
• Home inspectors.
• Construction project managers.
• Insurance restoration professionals.
• Anyone seeking meaningful part-time work with flexibility and customer interaction.

Qualifications:

• High school diploma or GED required.
• Residential construction experience is strongly preferred.
• Experience conducting walkthroughs and documenting construction-related items is a plus.
• Excellent verbal and written communication skills.
• Comfortable interacting with homeowners, builders, and internal teams.
• Proficient with iPad, Microsoft Office Suite, PDF Expert, and Adobe Acrobat.
• Strong interpersonal and relationship-building skills.
• Ability to sit, stand, walk, and drive for extended periods during fieldwork.
• Valid driver's license and satisfactory driving record required.

Personal Attributes:

• Professional and dependable, representing the company with integrity.
• Friendly, approachable, and customer-focused.
• Proactive and resourceful problem-solver.
• Reliable and committed to delivering high-quality work.
• Organized, detail-oriented, and comfortable working independently.

What We Offer:

• Flexible part-time schedule with weekday-only work (Monday-Friday).
• No evenings, weekends, or on-call requirements.
• Paid training to ensure confidence and success in the role.
• Competitive pay of $20/per hour.
• Opportunity to remain active in the residential construction industry.
• Supportive team environment focused on quality, collaboration, and customer satisfaction.

How You'll Succeed:

Success in this role means delivering an outstanding customer experience. You'll guide new home buyers through their walkthrough process with professionalism, clarity, and care while helping strengthen relationships with builders and homeowners alike.

Only candidates selected for an interview will be contacted.