RESIDENTIAL SUPPORT SPECIALIST FLOAT, SUN - THURS 3 PM - 1130 PM

InterCommunity, Inc.; Hartford (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health & Dental insurance

Voluntary vision coverage

Short-Term Disability

Long-Term Disability

Basic Life & AD&D

401(k) with employer match

Paid time off

Job summary

InterCommunity, Inc. in Hartford, CT is seeking a Residential Support Specialist to ensure client safety and assist with ADLs across Withdrawal Management, 56 Recovery Programs, and Coventry House.

You will support daily living activities, observe clients, and document care in the electronic health record. Qualifications include an Associates or Bachelors in Human Services or GED, CT CNA/MA Certification, and a Peer Support Certification, with CPR required within 60 days.

Qualifications

• Associates or Bachelor's Degree in Human Services or equivalent.
• Current CT CNA/MA Certification required; Peer Support Certification preferred.
• 3 years of experience in a residential setting preferred.
• Working knowledge of substance use and/or mental health treatment.
• CPR Certification within 60 days of start date.

Responsibilities

• Maintain safety of the therapeutic milieu in the assigned department.
• Performs hourly observations as scheduled.
• Complete admission and discharge paperwork in Epic.
• Ensure client belongings and medications are secured at discharge.
• Assist clients with Activities of Daily Living (ADLs).
• Maintain cleanliness of unit and shared spaces.
• Cover open shifts as needed across Withdrawal Management and Recovery Programs.

Skills

CNA/MA Certification

Peer Support Certification

Residential setting experience

Education

Associates or Bachelor's Degree in Human Services

G.E.D./High School Diploma

Job description

Description

We Did It Again!

InterCommunity is a 2025 Healthcare Top Workplaces Winner!

VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025!

Join a Mission That Matters

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay.

We offer same-day primary care and a wide range of behavioral health services across our community health centers in:

• 281 Main St., East Hartford
• 40 Coventry St., Hartford
• 828 Sullivan Ave., South Windsor

Our Addiction Services Division provides a full continuum of care, including:

• Primary care integration
• Residential detox and treatment
• Outpatient mental health and substance use services for adults and children
• Intensive outpatient programs
• Employment and community support
• Mobile crisis evaluations
• Judicial support services
• Social rehabilitation

Why Work With Us?

At InterCommunity, we believe your well‑being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work‑life balance.

All benefit‑eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short‑Term Disability and Long‑Term Disability. (A benefit‑eligible employee is one who is scheduled to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401(k) and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire.

Our Benefits Include:

• Work Life‑Balance‑Flexibility, generous Paid PTO, and paid holidays.
• Health & Dental insurance – flexible contribution options that include 2 HDHP w/ HSA enrollment option or non‑HDHP at a minimal cost to employees.
• Voluntary vision coverage.
• Employer‑paid Short‑Term Disability, Long‑Term Disability, and Basic Life & AD&D.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
• Career advancement opportunities in a supportive, mission‑driven environment.

Summary:

Residential Support Specialist cross trained and prepared to work at Withdrawal Management, 56 Recovery Programs, and Coventry House. Responsible for safety of the therapeutic milieu and assisting all clients with ADLs.

Essential Duties & Responsibilities:

• Responsible for maintaining safety of the therapeutic milieu in the assigned department.
• Performs hourly observations in a timely manner.
• Completes accurate admission and discharge progress and documents in Epic.
• Provides thorough search of client and belongings on admission and secures clients belongings appropriately.
• Ensure clients receive all possessions and medications upon discharge.
• Assist clients with ADLs as needed.
• Maintains cleanliness of the unit, including client rooms and all shared spaces.
• All other duties as assigned, including covering open shifts as a Resident Support Specialist in Withdrawal Management, 56 Recovery Programs, and Coventry House.

* All Residential Support Staff Employees MUST show proof of CPR Certification within 60 days of official start date.

*All agency staff are required to attend all mandatory department/agency meetings and trainings*

Schedule:

Sunday - Thursday, 11:00 PM - 7:30 AM

Requirements

Education &/Or Experience:

• Associates or Bachelor's Degree in Human Services field or high school diploma (G.E.D.)
• A current active CNA/MA Certification for the State of Connecticut, Peer Support Specialist Certification, 3 years of experience in residential setting preferred.
• Working knowledge of substance abuse and/or mental health treatment.
• All Residential Support Staff Employees are required to show proof of a CPR Certification within 60 days of official start date.
• Valid Driver License (Preferred).