RESIDENTIAL SUPPORT SPECIALIST

InterCommunity, Inc.; Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off & holidays

401(k) with employer match

Flexible scheduling

Career advancement opportunities

Job summary

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike providing accessible care across Hartford area—joining a mission-focused team dedicated to recovery and well-being.

The organization offers a broad benefits package, supports staff through education and advancement, and prioritizes patient-centered behavioral health and primary care services. The role supports milieu supervision, social-rehabilitation programs, and comprehensive care coordination within a community health

Qualifications

• CPR certification or willingness to obtain within 60 days.
• 3 years of experience in a residential setting preferred.
• Working knowledge of substance abuse and/or mental health treatment.
• Valid Driver's License.

Responsibilities

• Provide milieu supervision of the program and participants and facilitate social-rehabilitation groups.
• Conduct individual and group social-rehabilitation and care coordination activities including case load management.
• Oversee participant safety during on-site and scheduled off-site activities and perform room safety checks.
• Maintain confidential progress notes and other documentation on client activities.
• Assist with transportation and program-related errands.
• May work extra hours during staff shortages until relief staff arrive.
• Perform other related tasks as required.

Skills

CPR certification

Driver's license

Residential setting experience

Education

Peer Support Specialist Certification

Associate's Degree in Human Services

Bachelor's Degree in Human Services

Job description

Description

We Did It Again!

InterCommunity is a 2025 Healthcare Top Workplaces Winner!

VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025!

Join a Mission That Matters

InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay.

We offer same-day primary care and a wide range of behavioral health services across our community health centers in:

281 Main St., East Hartford

40 Coventry St., Hartford

828 Sullivan Ave., South Windsor

Our Addiction Services Division provides a full continuum of care, including:

Primary care integration

Residential detox and treatment

Outpatient mental health and substance use services for adults and children

Intensive outpatient programs

Employment and community support

Mobile crisis evaluations

Judicial support services

Social rehabilitation

Why Work With Us?

At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.

All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire.

Our Benefits Include:

• Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
• Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
• Voluntary vision coverage.
• Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
• Career advancement opportunities in a supportive, mission-driven environment.

Summary:

Provides milieu supervision of the program and its participants including coordinates and facilitates social-rehabilitation groups and programs.

Essential Duties:

• Responsible for clients and the facility safety and security, including substance abuse screening as directed
• Conducts individual and group social-rehabilitation and care coordination activities including caring a case load of identified clients
• Supervision of participants in the milieu and during (on-site and scheduled off-site activities); conduct scheduled room safety checks
• Maintains confidential progress notes and other documentation on client activities
• Provides necessary approved transportation and program related errands (either in agency or personal vehicle)
• In the event of staff shortage, may be required to work past scheduled hours until a relief staff can be found
• Perform other related tasks as required.

*All agency staff are required to attend all mandatory department/agency meetings and trainings*

*Attendance at required staff meetings and assigned trainings is now a condition of employment and will be treated as paid work time.

Requirements

Education & Experience:

• Peer Support Specialist Certification, or an Associate's or Bachelor's Degree in Human Services Field.
• 3 years of experience in residential setting preferred.
• Working knowledge of substance abuse and/or mental health treatment.
• All Residential Support Staff Employees are required to show proof of a CPR Certification within 60 days of official start date.
• Valid Driver License.