Residential Support Representative 1 – Phone

Allegion; Carson City (NV); Remote; USD 50,000 - 67,000; Full time

Job summary

A leading home security company is seeking a Customer Service Representative to provide exceptional support for their products. This position offers salary up to $66,900 with flexible remote work arrangements. Candidates should have a high school diploma, strong communication skills, and customer service experience. The company values professional development and a supportive workplace culture.

Benefits

Comprehensive health insurance

Generous paid time off

Flexible work arrangement

Qualifications

• Minimum 3 years of customer service experience preferred.
• High School Diploma or GED required; associate’s degree preferred.
• 1+ years of experience handling high-volume inquiries.

Responsibilities

• Provide exceptional customer service and technical support for products.
• Assist customers in troubleshooting and resolving issues with products.
• Communicate customer feedback and known issues to internal teams.

Skills

Customer service experience

Strong communication skills

Ability to type 55 words per minute

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Why consider this job opportunity

• Salary up to $66,900
• Flexible remote work arrangement with occasional on-site visits
• Comprehensive health, dental, and vision insurance coverage
• Generous paid time off and a commitment to work-life balance
• Opportunities for professional development and career advancement
• Award-winning company culture recognized for employee engagement

What to Expect (Job Responsibilities)

• Provide exceptional customer service and technical support for Schlage products via phone and digital channels
• Assist customers in troubleshooting and resolving issues with products
• Communicate customer feedback and known issues to internal teams for prompt resolution
• Maintain product knowledge through ongoing training and development
• Meet performance goals and support a customer-centric culture

What is Required (Qualifications)

• Minimum 3 years of customer service experience preferred
• High School Diploma or GED required; associate’s degree preferred
• Ability to type at least 55 words per minute
• 1+ years of experience handling high-volume inquiries
• Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications)

• Familiarity with smart device applications
• Previous experience in a technical support role
• Advanced troubleshooting skills for mechanical and electronic products
• Experience with Microsoft Office applications
• Ability to develop professional relationships across teams

#SecuritySolutions #CustomerService #RemoteWork #CareerGrowth #EmployeeEngagement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.