Residential Support Manager

Thrive Homes Inc.; Memphis (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Healthcare

Retirement plans

Job summary

Thrive Homes, Inc. in Memphis, TN seeks a compassionate Resident Support Manager to oversee residential services for adults with developmental disabilities. You will lead staff, ensure quality care, coordinate medical and community activities, and maintain compliant documentation.

A strong background in human services and leadership is required, with an emphasis on person-centered care. The role offers hourly pay with performance bonuses, health benefits, and retirement plans, reflecting Thrive

Qualifications

• Requires knowledge of Tennessee DDA rules and regulations.
• Minimum 3 years’ experience as a home manager/lead or in similar residential programs.
• Strong written, verbal and organizational skills.

Responsibilities

• Adhere to the agency's Mission, Vision, and Values in all duties.
• Monitor daily shift notes and use electronic documentation systems.
• Coordinate medical care and advocate for people supported in activities and services.
• Communicate medical and health issues to staff, nurses and families as needed.
• Oversee follow-up on all supported services recommendations.
• Manage staff performance, evaluations and training schedules.
• Facilitate meetings with consumers, families, and care teams.
• Ensure timely completion of required reports and maintain organized records.

Skills

Written English

Oral English

Education

Associates degree in psychology, human services, education or related

Job description

Future Opening: Residential Support Manager

• Bonus based on performance
• Paid time off

Introduction

Thrive Homes, Inc., provides comprehensive services for adult individuals with developmental disabilities. Our services include individual support, community-based support, and respite care. Our mission is to offer a meaningful life in the community to individuals with developmental disabilities.

At our company, we value hard work, dedication, and creativity. We believe in providing our employees with a supportive work environment that encourages growth and development. Our team is made up of individuals who are committed to delivering the best possible results for our clients.

We are always on the lookout for talented and driven individuals to join our team. As a successful candidate, you would have the opportunity to work on exciting projects and grow your skills. You would also have access to a range of benefits, including healthcare, retirement plans, and bonuses. If this sounds like the kind of opportunity you have been looking for, we would love to hear from you.

RESIDENT SUPPORT MANAGER

We are seeking a compassionate and dedicated Resident Support Manager to join our team.

EXPERIENCE

knowledge of state of Tennessee DDA rules and regulations; a minimum of 3 years’ experience working as a home manager or lead, or in similar residential programs; excellent written, verbal and organizational skills.

EDUCATION

Associates degree in a psychology, human services, education or related and 1 year of experience working with people with intellectual and developmental disabilities or three years of experience working as a Home Manager or lead; work experience may be substituted for education.

LICENSES, INSURANCE, AND CERTIFICATIONS

• Valid driver's license with good driving record
• Liability car insurance
• First Aid Certified
• CPR Certified
• Medication Administration Certified

RESPONSIBILITIES

• Abides by and demonstrates the company’s Mission, Vision, and Values through both behavior and job.
• Monitor the documentation of daily shift notes entries and use of the electronic documentation system and internal operating practices.
• Act as liaison for professional services, such as medical care for people supported on their caseload, advocate and coordinator for people supported involvement in support groups, self-advocacy, vocational programming, transportation services, community activities, recreation and learning independent living skills.
• Foster open and supportive communication with people supported, DSP staff families, conservators, and guardians. Ensure that all medical, medication and health issues are addressed.
• Provide and ensure communication of medical and health issues to staff, agency nurses, families, etc. using appropriate logs when necessary.
• Implement and follow-up on all support services recommendations.

SUPERVISION/TRAINING

• Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc., for all program staff as scheduled.
• Arrange and schedule all trainings for all program staff.
• Supervise staff training and development through teaching, acting as a role model and guiding staff on how to appropriately work with and interact with consumers, other staff, families and guardians.
• Present and implement all agency policies and procedures.
• Inform supervisor as needed about pertinent issues.
• Coordinate staff and replacement staff schedules.
• Carry on call phone on rotational schedule; respond while on-call to program needs including covering open shifts.
• Ensure maintenance of the DDA licensing standards.

MEETINGS/FUNCTIONS

• Attend manager, supervisory and staff meetings; ensure dissemination of all information to staff and others.
• Coordinate/attend as needed all consumer related meetings (IHP, IDT, case manager, circle, house, family, etc.); ensure all necessary follow-up is completed.
• Participate in special projects and committees.

REPORTS/PAPERWORK

• Ensure completion/submission of all required daily, bi-weekly, monthly, quarterly, and annual reports as scheduled.
• Routinely review all required reports, logs, daily shift notes, requests, etc. as needed, maintaining an organized filing system.

FINANCE

• Coordinate all aspects of program financial procedures including monitoring of utility use in accordance with agency and DDA policies.
• Coordinate all aspects of consumer financial procedures in accordance with agency and DDA policies. Assure the proper and prudent expenditure of all funds.

MAINTENANCE

• Oversee maintenance of homes and vehicles to include cleanliness, decor, safety issues, emergency situations; practice preventative maintenance; ensure compliance with OSHA standards.
• Cooperate with Agency and DDA Staff during any inspection or investigation.
• Perform additional duties as required by the nature of the position or as requested by supervisor

MACHINES, TOOLS, EQUIPMENT UTILIZED

Specialized consumer adaptive equipment: other tools and equipment common to a household. Must be capable of independent operation of general office equipment and good PC skills.

JUDGEMENT/INITIATIVE

• Must be capable of functioning independent with minimum supervision.
• Must be able to initiate innovative programs and use good professional judgment in ongoing decision-making.

COMMUNICATION SKILLS

Excellent oral and written skills (in English) required for ongoing communication with consumers, agency staff and community agencies.

Compensation: $19.00 - $21.00 per hour

At Thrive Homes, Inc., we are dedicated to enriching the lives of both our participants and their families through person-centered care, support, and information. Our vision is to create a self-directed community where individuals with developmental disabilities can thrive and lead fulfilling lives.