Residential Supervisor - SR

Mount Rogers; Wytheville (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Mount Rogers Community Services seeks a Sponsored Residential/Services Facilitator Supervisor to oversee day-to-day operations of sponsored residential homes and ensure compliant service delivery. You will develop Plans of Care, train and supervise EORs, coordinate with support coordinators, and monitor licensing, Medicaid and Human Rights standards to ensure high-quality individualized supports.

This full-time role requires strong communication, data handling, and collaboration with families,

Qualifications

• Knowledge of intellectual and developmental disabilities and related conditions.
• Excellent oral and written communication skills.
• Ability to compile data and produce clear assessments and plans.
• Ability to work with individuals in a supportive and therapeutic manner.

Responsibilities

• Oversee daily activities of Sponsored Residential Homes and monitor service delivery.
• Develop the Plan of Care (POC) and provide instruction and supervision for the Employee Management Manual.
• Coordinate care with Support Coordinators, fiscal agents and other agencies to ensure continuity of services.
• Ensure compliance with VA Licensure, Medicaid, and Human Rights Standards through regular monitoring and documentation.
• Provide 24/7 on-call support for emergencies and residential provider consultation.
• Maintain accurate billing and timely submission of service notes.

Skills

Supervisory experience

Data collection

Regulatory knowledge

Team collaboration

Training

Education

HS diploma + 2 years direct care

Associate’s degree in health/human services + 2 years direct care

Job description

Direct Care Service Providers (e.g., Non-licensed; registered; certified)

The Sponsored Residential/Services Facilitator Supervisorassists in the oversight of day-to-day activities of Sponsored Residential Homes including but notlimited to providing direct and indirect periodic service consisting of assessment, Person-CenteredPlanning and monitoring/follow up on behalf of individuals served and their respective provider ofSponsored Residential Services. Activities also include but are not limited to documentation,participation in regularly scheduled meetings and monitoring services to comply with licensingregulations and in accordance with MRCSB policies and procedures.

TheSponsored Residential/Services Facilitator Supervisor duties are to guide the family/individual receiving services in employing, training, and supervising attendants as needed in the following entitlements: ID/DD Waiver assesses an individual’s level of need and identifies the appropriate Consumer Directed (CD) service; with input from the individual the Services Facilitatordevelops the Plan of Care (POC) and provides instruction and development for the Employee Management Manual. The Sponsored Residential Services Facilitator Supervisorprovides training to the Individual/Employer of Record (EOR) around the role and responsibilities of the EOR, explains enrollment documentation necessary and required by the fiscal agent and assisting with the completion. Additionally, monitors and regulates service authorizations to ensure reimbursement to Consumer Directed staff by acting as a liaison between staff, employer, and other agencies including fiscal agent, attends ongoing meetings and trainings, works with other providers/agencies and Support Coordinator as part of Individual’s treatment team and provides ongoing support to the CD EOR.

• Monitor strict adherence/compliance with VA Licensure, Medicaid and Human Rights Standards by following all protocols and procedures ensuring monthly, quarterly, scheduled, unannounced, and annual recertification visits/contact in SRS provider homes, as well as maintaining ongoing compliance with policies/procedures, accordingly.
• Responsible for reviewing, assessing and summarizing served individual needs utilizing reports, electronic information (via electronic medical record), observation, and other sources in formulation of monthly summaries, quarterly reviews, Individual Service Plans and other duties to ensure continuation of appropriate placement of served individuals.
• Monitor service delivery to assure quality of care as well as continued appropriateness of service via dialoging, observing, providing support/education, reporting and aiding SRS providers in overcoming deficiencies, and overall regulatory compliance of Sponsored Residential Providers.
• Participate in activities in accordance with the implementation of person-centered practices by ensuring proper care and treatment, preventing duplication of services, and by working with support coordinators as well as other relevant providers for ongoing service delivery.
• Responsible for coordinating treatment and linking consumers and providers with resources as needed, as well as coordinate and promote the use of natural supports in planning services/supports with the individual/guardian/legally responsible person and the treatment
• Assist in the provision of 24 hour on-call services for emergencies and Residential Provider consultation.
• Ensure accurate billing is completed and submitted electronically in a timely fashion, reviewing, providing quality assurance and approving/sending back for correction all service notes per caseload each month.

OTHER DUTIES

• Attend regular group or individual supervision as required.
• Participate in ongoing Quality Improvement activities including Peer Review.
• Provide high quality customer service, serving as a positive representative for the agency.
• Perform other duties as assigned by the supervisor.

QUALIFICATIONS

• Knowledge of intellectual and developmental disabilities and related conditions.
• Good oral and written communications.
• Ability to compile data reflective of assessments, goals and objectives.
• Ability to interact with people in a supportive and therapeutic manner.
• Willing to work flexible hours.
• Ability to work as part of a team.
• Knowledge of supervisory principles.
• Skills in data collection, needs assessment, and person-centered treatment planning.
• Ability to work independently and with supervision available at broadly spaced intervals.
• Criminal background and Department of Social Services registry check required.

EXPERIENCE/EDUCATION REQUIRED

• Must meet one of the below criteria to be considered for employment in this role:
  • High School diploma plus two years of direct care experience in healthcare required; working with individuals who have intellectual/developmental and co-occurring conditions preferred.
  • Associate’s degree from an accredited college in a health or human services plus a minimum of two years of satisfactory direct care experience in supporting individuals with disabilities or older adults preferred.

Within thirty (30) days from date of hire, the Sponsored Residential Services Facilitator Supervisorand all Consumer-Directed Services Facilitators shall complete required training and competency assessments (and achieve a score of at least 80% on each of the individual modules). Computer based training is available at: http://www.vcu.edu/partnership/servicesfacilitators/index.html . Satisfactory competency assessments results (80% on each of the individual modules) shall be maintained in the Services Facilitator’s personnel record and are subject to review by DMAS staff and contractors.

Mount Rogers Community Services is an Equal Employment Opportunity Employer.

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