Residential Supervisor – Pease

Epiny; New York, Northern (NY, KY); Hybrid; USD 60,000 - 64,000; Full time

Benefits offered by this job

403(b) match

Employee assistance program

Flexible spending account

Health insurance with HSA and employer

HSA

Life insurance

Generous PTO

Parental leave

Referral program

Job summary

Empowering People’s Independence (EPI) in Rochester, NY seeks a Program Director to oversee the daily operation of the program and provide overarching direction for assigned individuals and staff.

You will ensure adequate staffing, supervise DSPs, manage documentation accuracy, and participate in referrals, admissions, and discharge processes, while maintaining compliance with agency policies and OPWDD/DOH requirements.

Qualifications

• High school diploma or equivalent and preferably five years’ experience in human services; or
• An associate’s degree with three years’ experience; or
• A bachelor’s degree with one year experience in human services.

Responsibilities

• Maintain the health and well-being of individuals served.
• Ensure adequate staffing to meet needs.
• Attend to employee documentation for accuracy and updates.
• Report policy violations to appropriate personnel.
• Participate in referrals, admissions, placements, and discharges.
• Review and sign billing documents for compliance.
• Provide ongoing supervision and program training for staff.
• Serve as on-call on a rotating basis.
• Perform other duties as assigned by Program Manager.

Skills

Staff supervision

Verbal communication

Written communication

Education

High school diploma or equivalent

Associate’s degree

Bachelor’s degree

Tools

Microsoft Office

HRIS platform

Job description

Posted Monday, August 24, 2026 at 12:00 AM

We accept applications for open positions. We are an equal opportunity employer.

Empowering People’s Independence (EPI), provides support for people with developmental disabilities, epilepsy, and brain injury through progressive, tailored care to improve their health, wellbeing, independence, and social inclusion. We are committed to empowering people with disabilities to reach their individual goals and aspirations and to live their lives to the fullest while maintaining a safe working environment.

Job Purpose:

The primary function of this role is to provide for the continuous direction and day-to-day operation of the program. Provide oversight for all assigned individuals and supervision to all assigned staff.

Hiring Rate

$60,000/yr-$64,000/yr commensurate with experience

• 403(b) with discretionary match
• Employee assistance program
• Flexible spending account
• Health insurance with HSA and employer match
• Health savings account
• Life insurance
• Generous PTO bank
• Parental leave
• Referral program

Essential Functions

• Maintain the health and well-being of the individuals EPI serves.
• Ensure adequate staffing to meet the individuals’ needs.
• Follow up on all employee documentation ensuring it is accurate and up to date.
• Report all policy violations to appropriate personnel.
• Participate in all individuals’ referrals, admissions, placement, and discharge.
• Review and sign off on all billing documentation to ensure agency compliance.
• Provide on-going supervision and program training for all assigned staff, ensure agency-wide training is compliant.
• Serve as on-call on a rotating basis.
• Performs other duties as assigned by Program Manager and/or designee within scope of practice.

Non-Essential Functions:

• Complete and distribute monthly activity calendar.
• Ensure all vehicle paperwork is completed; checks daily and follows up with staff as necessary.
• Participate on various EPI committees as able.

Compliance

• Must maintain confidentiality and exercise discretion concerning all business-related matters, including but not limited to board/vendors/donors’ names, investigations, finance, operations, andemployee relations matters.
• Must be willing to complete specific company-required trainings as mandated by our governing agency, Office for People with Developmental Disabilities (OPWDD) and Department of Health (DOH) at time of hire and annually thereafter.
  • Must adhere to all departmental /company policies & procedures at all times & ensure compliance with direct reports

Professional Deportment:

Consistently demonstrate EPI’s Values:

• Integrity
  • I will do what I say I will do.
  • I honor my commitments, follow up, and adjust expectations if circumstances change.
  • I do the right thing when no one is watching.
• Courage
  • I own my responsibilities and take initiative without being told to do something.
  • I do not shy away from difficult conversations. I will give and receive honest feedback.
  • I constructively share my ideas and lean into disagreements for the betterment of the organization.
• I am open to different ideas and ways of accomplishing our mission.
• I am approachable and work to develop self-awareness around how I am being perceived by others.
• I own my mistakes and learn from them.
• Respect
  • I treat others the way they want to be treated.
  • I am courteous, responsive, and presume best intentions.
  • I recognize and acknowledge positive actions and contributions. I give credit where it is due.
  • I listen to understand and reframe my message to ensure I am understood.

Education & Experience

• A high school diploma or equivalent and preferably five years’ experience in the human service field; or
• An associate’s degree in a related field and three years’ experience in the human service field; or
• A bachelor’s degree in a related field and one-year experience in the human service field.

Supervision

• Manage a team of DSPs to include time and attendance using HRIS platform.
• Train, coach, and provide ongoing support to assigned team to promote consistency, accuracy, accountability, and adherence to department/program procedures.
• Collaborate with Human Resources for recruitment/onboarding, performance management, etc.
• Ensure team compliance of annual trainings.

Computer Skills

• Strong working knowledge of Microsoft programs to include Email, Word, Excel, PowerPoint, and Microsoft Teams.

Qualifications

• Must possess and maintain a valid NYS Driver’s License, a vehicle is required for business travel.
• Solid verbal and written communication skills.
• Ability to communicate will all persons supported and a diverse employee population at various levels within the organization.
• Demonstrated ability to use poise, tact, maturity and diplomacy, during difficult and/or stressful situations to effectively collaborate and resolve issues.
• Proven ability to work in a fast-paced environment, with demonstrated ability to manage essential tasks, and customer requests, while meeting deadlines.

Physical Demands

The physical demands described below are representative of those that are required to successfully perform the essential functions of this job. Individuals with disabilities, which impact their ability to perform the essential functions, will need to review reasonable accommodations with Human Resources.

• Must be able to talk, hear, stand, , walk, and/or sit for extended periods of time; may have to twist, bend, use hand to finger, stretch with hands and arms.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• May be exposed to strong odors from time to time.
• Must be able to lift and carry up to 50 lbs.

While performing the duties of this position, exposure to changing weather conditions will occur.

Job Family:

Administrative

#IND

Empowering People’s Independence (EPI)

1650 South Avenue

Rochester, N.Y.14620

Call or Text us at [phone]

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