Residential Supervisor

Helping Hand; Illinois; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Purpose-driven work

Tuition reimbursement

Medical/Dental/Vision insurance

Life/AD&D and Disability insurance

Recognition programs

EAP and wellness support

Generous PTO and holidays

PSLF eligibility

Job summary

Helping Hand is seeking a Residential Supervisor to lead daily operations within our residential programs, mentoring Direct Support Professionals (DSPs) and ensuring person-centered support. You will coach staff, manage schedules, maintain documentation, and uphold safety and regulatory standards across multiple sites.

The role emphasizes service excellence, teamwork, and a commitment to empowering individuals with disabilities to live with dignity and independence.

Qualifications

• Two years of experience working with the intellectual and developmental disability population.
• Previous supervisory experience preferred.

Responsibilities

• Lead Residential Operations
• Oversee daily operations of assigned residential homes (CILAs).
• Ensure individuals receive high-quality, person-centered support.
• Promote safety, dignity, and independence for those we serve.
• Support emergency response procedure and ensure program compliance.
• Coach and Support Your Team
• Supervise, mentor, and train Direct Support Professionals (DSPs).
• Provide ongoing coaching, feedback, and monthly supervision.
• Help foster a positive, collaborative team culture aligned with Helping Hand values.
• Coordinate Care and Program Success
• Manage staffing schedules and provide shift coverage as needed.
• Monitor documentation, reporting, and compliance requirements.
• Participate in interdisciplinary team meetings and individualized planning.
• Support new client transitions and program development.
• Ensure Quality and Compliance
• Maintain regulatory standards (CARF, DHS, agency policies, etc.).
• Monitor safety practices, documentation accuracy, and program outcomes.
• Support staff development and ongoing training requirements.

Skills

Leadership

Supervisory skills

Crisis management

Time management

Communication

Organization

Driving

Education

High School Diploma or GED

Tools

Microsoft Office

Teams

Zoom

Job description

Description

Lead with Heart. Support with Purpose. Transform Lives.

At Helping Hand, we believe in creating meaningful opportunities for individuals with intellectual and developmental disabilities to live full, supported, and empowered lives. We are seeking a compassionate and motivated Residential Supervisor to lead daily operations within our residential programs while mentoring and supporting a team of Direct Support Professionals (DSPs).

This role is ideal for a natural leader who thrives in a fast-paced environment, enjoys coaching others, and is passionate about making a direct impact every day.

SCHEDULE AND COMPENSATION:

• Full-time, 40 hours per week.
• Days/hours vary based on needs of department.
• Salary range: $24.00-$25.00/hr (hourly/non-exempt)
• Salary based on skills and experience.
• Up to 6% annual bonus potential.
• 403b retirement plan with up to a 4% company match.

HELPING HAND PERKS:

• Purpose-driven work that changes lives.
• Tuition reimbursement and clear career growth opportunities.
• Traditional medical (BCBS of IL), dental, and vision insurance.
• Employer-paid Group Life/AD&D, Short-Term, and Long-Term Disability.
• Team member appreciation events and year-round recognition.
• Employee Assistance Program (EAP) and wellness support.
• Generous PTO including paid holidays, vacation, accrued sick time, and personal days.
• PSLF-qualifying employer under the Federal Public Service Loan Forgiveness Program.

WHAT YOU'LL DO:

• Lead Residential Operations
• Oversee daily operations of assigned residential homes (CILAs).
• Ensure individuals receive high-quality, person-centered support.
• Promote safety, dignity, and independence for those we serve.
• Support emergency response procedure and ensure program compliance.
• Coach and Support Your Team
• Supervise, mentor, and train Direct Support Professionals (DSPs).
• Provide ongoing coaching, feedback, and monthly supervision.
• Help foster a positive, collaborative team culture aligned with Helping Hand values.
• Coordinate Care and Program Success
• Manage staffing schedules and provide shift coverage as needed.
• Monitor documentation, reporting, and compliance requirements.
• Participate in interdisciplinary team meetings and individualized planning.
• Support new client transitions and program development.
• Ensure Quality and Compliance
• Maintain regulatory standards (CARF, DHS, agency policies, etc.).
• Monitor safety practices, documentation accuracy, and program outcomes.
• Support staff development and ongoing training requirements.

Requirements

WHAT YOU BRING:

Education:

• High School Diploma or GED required.

Experience:

• Two (2) years of experience working with the intellectual and developmental disability population.
• Previous supervisory experience preferred.

Skill Sets:

• Ability to fulfill all necessary training requirements of the agency, including but not limited to crisis management (crisis management training includes de-escalation strategies and physical management techniques) and DSP training within 90 days of hire, if applicable.
• Proficient and comfortable working with technology such as Microsoft Office, Teams, Zoom, etc.
• Exceptional problem-solving and time management skills.
• Excellent organizational skills and ability to multitask and prioritize multiple urgencies as required.
• Exceptional interpersonal communication skills, both verbal and written.
• Valid driver's license with acceptable driving record and ongoing motor vehicle insurance.
• Must be able to meet all PACE certification requirements.

WORK ENVIRONMENT:

• The person in this position needs to occasionally move about to assist clients, access file cabinets, office machinery, etc.
• The person in this position may encounter clients exhibiting physical aggression; they must be comfortable working in periods of crisis and feel comfortable de-escalating individually or as a team.
• The ability to observe details at a close range (within a few feet of the observer).
• Consistently position self to maintain files in file cabinets or assist clients/students.
• The ability to communicate information and ideas so that others will understand. Must be able to exchange accurate information in these situations.
• Flexibility to work at any assigned HH site.

Helping Hand is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that embracing our differences strengthens our community and enhances the quality of care we provide.