Residential Services Supervisor

Baptist Children's Home; Clyde (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Baptist Children’s Homes of NC in Clyde, NC seeks a Residential Services Supervisor to lead cottage parents and oversee daily operations of our residential program. This salaried, exempt role focuses on safety, care quality, and program integrity on a busy campus.

You will direct therapeutic discipline, coordinate campus activities, manage staffing, and ensure compliance with agency policies while supporting children and families. This is a mission-driven team in a faith-based organization.

Qualifications

• High School diploma or equivalent.
• Meets the general employment qualifications as outlined in the Personnel Polices of the agency.
• Has 3-5 years experience in residential care or 3-5 years experience managing 5 or more employees.
• Has a working knowledge of current trends in the field of residential care.
• Has the capacity to build and maintain relationships with Cottage Parent teams and the larger agency teams.
• Valid driver license and safe driving record.

Responsibilities

• Educate and supervise cottage parents to ensure program compliance.
• Schedule and conduct regular team and staff meetings to coordinate care.
• Oversee student work programs and campus activities.
• Monitor budgets and purchasing in line with agency policies.
• Coordinate with Regional Director on campus needs and emergencies.

Skills

Communication

Leadership

Relationship building

Driver's license

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Therascribe

Job description

Turn your calling into a career at Baptist Children’s Homes of NC!

OUR MISSION: Sharing hope... changing lives.

OUR VISION: To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence.

FOUNDED: November 11, 1885 by John Mills in Thomasville, North Carolina.

WHERE WE SERVE: We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina and Guatemala.

Learn more about the ministries of Baptist Children’s Homes of NC at bchfamily.org!

Job Title: Supervisor, Residential Services -Broyhill Home

Location: Clyde, NC

FLSA status: Salaried, exempt

SUMMARY
The Residential Services Supervisor gives assistance and direction to Cottage Parents in the areas of therapeutic discipline; working with children and families; securing food, clothing, supplies and equipment; campus, church, school, and community activities; regular cottage maintenance and management. Ensuring that the agency’s policies, procedures and programs are delivered appropriately is an integral part of this position.

QUALIFICATIONS

• High School diploma or equivalent.
• Meets the general employment qualifications as outlined in the Personnel Polices of the agency.
• Has 3-5 years experience in residential care or 3-5 years experience managing 5 or more employees.
• Has a working knowledge of current trends in the field of residential care.
• Has the capacity to build and maintain relationships with Cottage Parent teams and the larger agency teams.
• Valid driver license and safe driving record.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Agency

• Has a thorough knowledge of purposes, operations and procedures.
• Has a working knowledge of the agency’s structure, services, policies and procedures for the delivery of the services.
• Has a working knowledge of Baptist Children’s Homes of NC’s Program of Intentionalized Services.
• Provides leadership in creating and implementing programs on campus that support and carry out the mission of the agency.
• Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within Baptist Children’s Homes (BCH).
• Participates in the agencys Performance Quality Improvement (PQI) program as needed.

Personal Growth and Skill Development

• Maintains a positive attitude and openness to evaluation.
• Demonstrates compassion and concern for people.
• Maintains and models a standard of personal and professional excellence.
• Participates in scheduled in-service training and job related workshops and conferences as needed.
• Handles confidential information in a professional manner.

Team Member

• Responsible for educating, training and monitoring the work of cottage parents in the residential programs.
• Provides leadership in scheduling and carrying out an orientation program for new childcare staff.
• Plans and implements a program of continuing education and staff development for childcare staff.
• Develops and implements 90-day and annual Staff Performance Evaluations.
• Schedules and conducts regular team and staff meetings.
• Plans and implements weekly schedules.
• Manages daily cottage life.
• Determines cottage needs, approving all equipment and supplies for the cottages.
• Ensures that all cottage purchases are made in accordance with agency purchasing policies.
• Is responsible for overseeing attendance and time sheet reports for all cottage parent with support from clerical staff.
• Monitors cottage budgets.
• Oversees requisitions for group activities funds, group savings accounts and student accounts.
• Monitors clothing inventories and purchases and hair care expenses for youth.
• Monitors cottage physical needs and secures timely maintenance requests.
• Works with other Administrative Personnel as needed.
• Works with other administrative staff in hosting tours groups as they come to the campus and schedules visiting group activities.
• Works with other administrative staff in scheduling, coordinating and facilitating special events and activities on and off campus.
• Works with staff responsible for recreational programming and supports initiatives that enhance and insures success of wellness programs.
• Assists administration in recruitment, interviewing and employment of new cottage parents by presenting a positive image of Baptist Children’s Homes of NC.
• Works with Support Services in monitoring student work programs.
• Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH.
• Participates in the agencys Performance Quality Improvement (PQI) program as needed.

Job Specific

• Monitors cottage activities and gives assistance and direction to cottage parents.
• Give assistance and direction to cottage parents in routine cottage matters.
• Gives assistance and direction to cottage parents in the area of therapeutically disciplining and working with children and families.
• Gives assistance and directions to cottage parents in the area of securing food, clothing, supplies and equipment.
• Gives assistance and direction to cottage parents in relation to campus, church, school and community activities.
• Gives assistance and direction to cottage parents in regular cottage maintenance and management.
• Gives assistance to Director of Support Services in structuring and implementing the student work program.
• Coordinates cottage parents work schedules and ensures adequate staff coverage in cottages.
• Works with staff in scheduling and checking out and maintaining agency vehicles.
• Sponsors and assists in the training of new cottage parents for at least the first three months of employment.
• Monitors health requirements of cottage parents such as routine physical exams, TB tests, Hepatitis B vaccines. * Other areas of responsibilities.
• Promotes an atmosphere of encouragement, growth, and positive approach to problem solving, spiritual leadership and mutual respect of children and families.
• Supports cottage staff during times when cottages are understaffed.
• Insures cottages are staffed and fills in during emergencies.
• Works a flexible schedule to facilitate campus needs in consultation with Regional Director.

Supervision

• Works under the direct supervision of the Residential and Campus Manager
• Prepares for and participates in regularly scheduled supervisory conferences.
• Conducts 90 day and annual job performance evaluations.
• Carries out responsibilities as assigned by the supervisor.
• Keeps supervisor informed regarding current status of campus life.

EQUIPMENT

Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft, Therascribe, Outlook, Excel and Word software programs. Maintains adequate equipment and supplies for the assigned department to function.

LANGUAGE SKILLS

Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public.

CONTACT WITH OTHERS

Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children’s Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency’s image could be affected.

MENTAL / VISUAL / AUDITIORY DEMAND

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions.

CONFIDENTIAL DATA

Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Enters and exits vehicles without assistance. Drives various vehicles. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions.