Residential Services Manager (56252)

YSS; Cambridge (IA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

403(b) plan

Health insurance

PTO 4 weeks

Job summary

YSS in Iowa is seeking a compassionate, confident leader to oversee operations at the Ember Recovery Campus in Cambridge, IA. This full-time role requires building strong teams, ensuring client safety, and maintaining a compliant, trauma-informed environment for youth and staff.

You will supervise, coach, train, and develop frontline staff, partner with the Campus Director on hiring and evaluations, manage staffing levels and client ratios, and participate in on-call rotations to support

Qualifications

• Bachelor’s in a human services related field and four (4) years experience, which includes direct supervision of multiple employees.
• Seven(7) years of experience, which includes direct supervision of multiple employees.

Responsibilities

• Directly supervise, coach, train, and develop staff.
• Partner with Campus Director on hiring, performance evaluations, corrective action, and employee status changes.
• Develop and manage staff schedules to maintain appropriate staffing levels and required client ratios.
• Participate in the supervisory on-call rotation.
• Oversee client documentation, group notes, and incident reports to ensure accuracy and timely completion.
• Monitor program budgets as assigned and manage purchase cards, receipts, program expenses, and supporting documentation.

Skills

Team leadership

Staff development

Hiring & performance management

Budget monitoring

Education

Bachelor’s in human services related field

Tools

Microsoft Windows

Job description

Job Details

Job Location: Ember Recovery Campus - Cambridge, IA 50046

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: Up to 25%

Job Shift: Any

Job Category: Direct Care - Residential Addiction Treatment

What You'll Do...

Lead & Develop Your Team

• Directly supervise, coach, train, and develop the Operations Coordinator, Recovery Leads, and Day & Overnight Recovery Specialists.
• Partner with the Campus Director on hiring, performance evaluations, corrective action, and employee status changes.
• Develop and manage staff schedules to maintain appropriate staffing levels and required client ratios.
• Participate in the supervisory on-call rotation.

Foster a Safe, Healing Environment

• Maintain a clean, safe, welcoming, and therapeutic environment for youth and staff.
• Educate clients on fire, health, and safety regulations.
• Conduct monthly fire and tornado drills.
• Coordinate facility maintenance by submitting and following up on work orders.

Ensure Operational Excellence

• Ensure compliance with all federal and state confidentiality and privacy regulations, as well as licensure, certification, contract, grant, and accreditation requirements.
• Oversee client documentation, group notes, and incident reports to ensure accuracy and timely completion.
• Ensure client records are complete, current, and audit-ready.
• Monitor program budgets as assigned and manage purchase cards, receipts, program expenses, and supporting documentation.

Support Clinical & Medical Services

• Partner with medical and clinical teams to ensure best-practice, trauma-informed care.
• Coordinate with prescribing providers and pharmacies to ensure medications are filled accurately and payment is secured.
• Review medication documentation for accuracy and follow up on discrepancies.
• Ensure medications are stored securely and discontinued medications are disposed of according to policy.

This is not a complete list of the responsibilities of this position. Duties may change at any time.

Who You Are...

You're a compassionate, confident leader who knows how to build strong teams and create a safe, supportive environment where youth and staff can thrive. You lead with integrity, communicate openly, stay organized under pressure, and are committed to delivering trauma-informed, high-quality care every day.

What We Provide...

Supportive Culture & Work Environment

• Supportive leadership team and mission-driven culture
• Flexibility and autonomy in a collaborative environment
• Employee Assistance Program (EAP) for all employees

Health & Wellness Benefits

• Comprehensive health insurance
• Voluntary dental and vision insurance
• Life insurance and long-term disability coverage
• Supplemental accident, critical illness, and hospital indemnity insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA) options
• Flu shots and mental health support resources

Time Off & Work-Life Balance

• Generous paid time off (4 weeks PTO)
• Paid holidays, including a birthday holiday
• Volunteer time off

Financial & Retiration Benefits

• Competitive salary
• Supplemental compensation award
• 403(b) retirement savings plan

Professional & Career Support

• Professional liability insurance coverage
• Public Service Loan Forgiveness (PSLF) qualified employer

What We’re Looking For...

Required Qualifications - MUST HAVES:

• Bachelor’s in a human services related field and four (4) years experience, which includes direct supervision of multiple employees.
• OR
• Seven(7) years of experience, which includes direct supervision of multiple employees.

PLUS

Knowledge and understanding of:

• the needs of young people experiencing addiction and the interventions available to address these need,
• the connection between trauma and substance use/abuse.
• child and youth development,
• group dynamics, basic counseling skills and an ability to implement appropriate interventions.
• the required standards and guidelines for residential care (IDPH, HHS, DIA, CARF, etc.)

Travel, including transporting clients, is required for this position. For YSS insurance purposes, you must:

• be 21 years of age,
• have a current, valid, state-issued, driver’s license, and
• have aclean driving record.

Preferred Qualifications - SHOULD HAVES:

• Experience managing residential facilities.
• Experience with Trauma-Informed Care (TIC) and the ability to implement TIC principles.
• Patient and calm under pressure, able to think critically and solve problems in challenging or unexpected situations.
• Able tomediateconflicts, de-escalatetense situations, and promotehealthy communication.
• Skilled in verbal and non-verbal communication, with strong observation, listening, speaking, and writing abilities.
• Proficient in basic computer skills, navigating multiple systems, and operating in aMicrosoft Windows environment.

The IDEAL Candidate

• Leads by example, acting as a role model for residents, demonstrating honesty, ethical behavior, and guiding them through their recovery journey.
• Demonstrates genuine empathy,compassion, and a strong commitment to the well-being and success of others.
• Brings humility, respect, and cultural awareness to every interaction.
• Speaks a second language (especially one spoken in our communities).

Who We Are...

We’re YSS—one of Iowa’s largest and longest-standing nonprofits dedicated to putting kids first. Our mission is simple but powerful: spark hope, create opportunity, and help young people thrive.

• From life-changing programs to a new 50-acre recovery campus, we’re expanding fast and thinking big. Learn more at yss.org.
• We value the unique backgrounds, identities, and experiences each team member brings. As an Equal Opportunity Employer, we’re committed to building a respectful, inclusive, and supportive workplace where everyone can grow and succeed.
• YSS is a nicotine-free workplace.