Residential Services Manager

Discovery Land Company; New York (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and Holidays

Employee Meals

Professional development opportunities

Job summary

Discovery Land Company seeks a Residential Services Manager for their location in the Hamptons, NY. This full-time role involves managing maintenance and housekeeping for private homes and club areas, ensuring quality service for members.

The ideal candidate has experience in hospitality management, strong communication skills, and the ability to lead a team effectively. The position offers an annual salary of $80,000, alongside comprehensive benefits including medical and professional development opportunities.

Qualifications

• At least five years of experience in a leadership role in hospitality or service.
• Experience in housekeeping, property management, or hotel operations.
• CPR, First Aid, AED Certification preferred.

Responsibilities

• Manage the Residential Services team including hiring and training.
• Create policies for the department reflecting high service standards.
• Inspect work to ensure high-quality service.

Skills

Leadership in hospitality

Property management

Exceptional communication

Team management

Tools

Jonas

Club Essentials

Alice

Job description

## Residential Services ManagerApplylocations: The Hamptons, NYtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR104756**If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.**Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company’s locations: The Hills, set outside of East Quogue, New York. The Hills is seeking a Residential Services Manager to join the Residential Services Department. This role is full time and year round. The Residential Services Manager is responsible for the oversight of general maintenance and upkeep of Private homes and the Club’s common shared spaces. The Residential Services Manager will be responsible for areas including, property management, housekeeping, and member relations. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.**Key Responsibilities*** Manage the Residential Services team including scheduling, hiring, training, and performance management.* Create and implement the policies and procedures for the department, which reflects the highest standard of operation and member service.* Provide exceptional service and communication at all times with members/guests and team members.* Coordinate cleaning of members’ homes with housekeeping team upon arrival/departure and individual requests.* Inspect all work to ensure the highest quality of service.* Stock and inspect properties prior to members/guest arrivals and ensure arrival checklist is completed to member specifications.* Meet members/guests upon arrival and departure.* Upon member departure, ensure closing checklist is complete and home is secured.* Oversee the general maintenance plan for each property.* Assist with coordinating and preparing rental unit usage including communicating with Member Services and Accounting.* Create and maintain owner’s binders inclusive of all appliance/amenity offerings within each home, to include owner’s guides and assistance with operating .* Create or provide reports and files that outline needs, schedules, expectations for each residence.* Keep records of all department equipment including maintenance, service and associated costs. Create and update list of trusted local area vendors, stores, and services to recommend to members/guests.* Prepare, update, and manage Residential Services department budget.* Other duties as assigned.* Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.**Qualifications*** At least five (5) years prior experience and proven success in a leadership role in the hospitality or service industry.* Housekeeping, property management, or hotel operations leadership position experience.* CPR, First Aid, AED Certification preferred.* Must have a valid drivers license in good standing.**Additional Requirements*** Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests and team members.* Knowledge of and ability to operate computer and communication platforms (i.e Jonas, Club Essentials, Alice)* Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.* Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.* Ability to work in a team environment.* Ability to stay calm and focused during the busiest of times.* Ability to read, write, speak, and understand English; additional languages preferred.* Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.**Benefits*** $80,000.00 annually* Medical, Dental, and Vision Benefits* 401k Contribution* Paid Time Off and Paid Holidays* Employee Meals, Referral Incentives, and Recognition Programs* Holiday Pay* Professional development and upward mobility opportunities* Work-Family Culture**About Us**The Hills is a close-knit, private club and community of 118 residences located in the heart of the Hamptons on New York’s Long Island. The Hills is proud to be part of New York’s summertime destination for families seeking to escape the city and live life at a slower pace while creating unforgettable experiences closer to nature. The Hills offers its members a world-class Tom Fazio golf course, a comprehensive wellness center, outstanding culinary experiences, and Discovery’s signature Outdoor Pursuits program. The Hills is located just 15 minutes from Dune Deck Beach Club in Westhampton Beach, which offers extensive beach programs. At The Hills, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://discoverylandco.com/locations/the-hills/Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.*#LI-MM1*