Residential Services Coordinator - Wilcox

The People Concern; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement

Paid Holidays

Paid Vacation

Paid Sick Days

EAP

Pet Insurance

Career Development

Job summary

The People Concern in Los Angeles is seeking a Residential Service Coordinator to support clients in permanent supportive housing, working with a multidisciplinary team to promote housing stability and wellness.

You will conduct outreach, coordinate services, and help meet client needs while partnering with case management and HFH programs for integrated care and community involvement.

Qualifications

• High School Diploma or GED or Equivalent
• Knowledge of referral and community resources or how to locate them
• Experience providing supportive services to groups
• Experience in working with a diverse population
• Interpersonal skills to communicate effectively with staff and tenants
• Committed to improving the community through empowerment and dignity
• Knowledge of public benefits & social service system
• Ability to self-motivate and work independently
• Able to organize time and responsibilities effectively
• Skilled in non-violent crisis intervention
• Computer literate; HMIS for tenant file management
• Ability to work as part of a team
• Ability to incorporate feedback from supervision
• Valid CA Driver’s license

Responsibilities

• Develop effective, trusting relationships with clients focusing on independence
• Provide group supportive services and life skills trainings to clients within the permanent supportive housing community
• Provide crisis intervention as needed
• Perform a comprehensive needs assessment for each housing community
• Develop a client-focused programming plan with on-site case management staff and clients based on community and client goals
• Meet weekly with clients to implement programming and provide ongoing support to ensure retention of permanent supportive housing
• Attend staff meetings, trainings, and group supervisions as required
• Maintain accurate files and statistical data per agency policy
• Generate client engagement status reports based on accurate file keeping of program activities
• Collaborate with other Agency projects and referring agencies
• Participate in ongoing self-evaluation, program evaluation, and program development/implementation
• Communicate effectively with property manager and other programs’ staff
• Build connections with community partners to improve client access to resources
• Other duties as assigned

Skills

Interpersonal skills

Group support

Diversity experience

Communication skills

Empowerment

Public benefits knowledge

Self-motivation

Time management

Crisis intervention

Driver's license

Teamwork

Feedback incorporation

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

HMIS

Job description

Role: Residential Service Coordinator

Reports to: Program Manager, Residential Service Coordination

Program: 1603- Housing Retention

Department: Permanent Housing

Location: Wilcox - 1040 N. Kenmore Ave. Los Angeles, CA, 90029

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary: As part of a multi-disciplinary team, and under the supervision of Program Manager, the Residential Service Coordinator (RSC) will meet with clients residing in permanent supportive housing to sustain housing and wellness in partnership with case management staff and the Housing for Health (HFH) Program of the LA County Department of Health Services. Primary responsibilities are to provide outreach and engagement to newly housed clients and to coordinate community integration activities supporting client satisfaction in housing.

Essential Duties and Responsibilities:

• Develop effective, trusting, and professional relationships with clients with a focus on facilitating their independence.
• Provide group supportive services and life skills trainings to clients within the permanent supportive housing community.
• Provide crisis intervention, as needed.
• Perform a comprehensive needs assessment for each housing community.
• Develop a client-focused programming plan in collaboration with on-site case management staff and clients based on community and client goals and needs.
• Meet with clients on a weekly basis as to implement programming based on community-specific needs of the client population and provide ongoing support and guidance to ensure client retention of permanent supportive housing.
• Attend and participate in all staff meetings, trainings, and group supervisions, as required.
• Maintain accurate files and statistical data (manually and via computer system), per agency policy.
• Generate client engagement status reports based on accurate file keeping of program activities.
• Collaborate with other Agency projects and other referring agencies.
• Participate in on-going self-evaluation, program evaluation, and program development / implementation.
• Communicate effectively with property manager and other programs’ staff who provide services to the client community.
• Build connections with community partners to improve client access to community resources.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED or Equivalent
• Demonstrated knowledge of referral and community resources or how to locate them.
• Experience providing supportive services to groups.
• Experience in working with a diverse population (i.e. mental illness, substance abuse).
• Interpersonal skills in order to communicate effectively with staff and tenants.
• Committed to improving the community through empowerment and dignity.
• Knowledge of public benefit & social service system.
• Ability to self-motivate and work independently.
• Able to organize time and responsibilities in an effective and efficient manner.
• Skilled to non-violent crisis intervention.
• Computer literate; able to effectively use computerized database (HMIS) for tenant file management.
• Ability to work as a part of a team.
• Ability to incorporate feedback from administrative and clinical supervision.
• Valid CA Driver’s license

Preferred Qualifications:

• Bachelor’s degree preferred; or four (4) years equivalent work experience.

Work Environment:

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates