Program Manager - The Village

The People Concern; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

403(b) retirement plan

Employee Assistance Program (EAP)

Job summary

The Village Program, operated by The People Concern in Los Angeles, seeks an experienced Program Manager to supervise frontline staff and oversee overnight operations. The role ensures quality care consistent with agency and funder requirements, supporting housing and service delivery for clients.

The position requires leadership in an on-site setting, compliance with HIPAA and documentation standards, and collaboration with directors and funders to drive successful outcomes.

Qualifications

• Bachelor's degree in Social Work, Psychology or related field.
• Minimum two years experience providing Case Management services to the homeless population.
• California Driver's License with acceptable driving record.
• Non-violent crisis intervention skills.
• Experience in nonprofit setting serving homeless or mentally ill populations.

Responsibilities

• Develop relationships with clients using client-centered approaches and motivational interviewing.
• Provide care as part of an interdisciplinary team for individuals experiencing homelessness, mental illness, and substance use disorders.
• Guide staff to implement interventions reducing barriers and promoting critical thinking.
• Provide crisis intervention and triage services as needed.
• Manage client grievances and ensure timely resolution of complaints.
• Oversee daily shelter operations, scheduling shifts and coverage.
• Maintain documentation and data quality for reports to funders.

Skills

Client-centered care

Motivational interviewing

Trauma-informed care

Crisis intervention

Team leadership

On-call readiness

Documentation

Education

Bachelor's degree in Social Work, Psychology or related field

Master's degree in mental health field

Tools

Microsoft Word

Outlook

Excel

Database applications

Job description

Location: The Village - 527 Crocker Street, Los Angeles, CA 90013

Schedule: Tuesday - Saturday, 11:30pm - 8:00am

Status: Full-time/Exempt/Management

Setting: 100% onsite

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary

The Village Program Manager will serve as a team leader providing supervision to frontline staff as well as overseeing day-to-day overnight operations of the program. The Program Manager ensures the delivery of quality care in accordance with the rules and regulations established by contracted agencies as well as adhering to the mission of The People Concern and ensuring successful performance-based outcomes.

Essential Duties and Responsibilities

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles.
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
• Guide staff ensuring that they are able to implement appropriate interventions to reduce barriers.
• Promote opportunities to support critical thinking among team members.
• Provide crisis intervention and triage services.
• Manage client grievances and ensure timely resolution of client complaints.
• Work with the Director and AM Sr. Program Manager to ensure that the physical site is well-maintained and safe.
• Assist with auditing efforts to ensure data quality is correct and accounted for.
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
• Ability to be on-call for emergencies with support from the Director and provide back-up coverage for staff shortages.
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
• Assist with preparing data for reports to funders, and track other data as directed.
• Conduct weekly supervision of all direct reports.
• Ensure adherence to agency policies and procedures.
• Participate in weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan.
• Complete performance evaluations on all direct reports.
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
• Incorporate life skills programming and other milieu and enrichment services into the program design.
• Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff.
• Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions.
• Maintain current, thorough knowledge of community resources and utilize these to provide services to clients.
• Other duties as assigned

Qualifications

• Bachelor's Degree in Social Work, Psychology or related field
• A minimum of two (2) years experience providing Case Management services to the homeless population is required
• Current, valid California Driver's License with an acceptable driving record
• Minimum two (2) years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually diagnosed
• Skilled in non-violent crisis intervention
• Demonstrated knowledge of issues faced by population served
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
• Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
• Ability to provide some evening and weekend hours to ensure continuity of care
• On-call 24/7 a requirement
• Proficient in Microsoft Word, Outlook, Excel, and database applications
• Able to obtain and maintain CPR/First Aid certification

Preferred Qualifications

• At least two (2) years of leadership/management experience in an Interim Housing site
• Masters' degree in mental health field (Social Work, MFT, or Psychology)
• Primarily office-based, with on-site presence required at the program location on Skid Row.
• May be exposed to outdoor elements such as heat, cold, dust, noise, and odors.
  
• May need to bend, stoop, twist, and sit throughout the day.
  
• Regular exposure to individuals experiencing homelessness, mental health conditions, and substance use disorders.
  
• Potential exposure to stressful or crisis situations, including verbal or behavioral disruptions.
  
• Requires maintaining professionalism, composure, and trauma-informed engagement in a dynamic and sometimes unpredictable environment.
  
• This site is located on SKIDROW

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

• Medical Insurance
• Vision Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates