Residential Services Coordinator

Hope Cooperative (TLCS, Inc.); Hagginwood (CA); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Holidays & personal days

Dental & vision coverage

Life and disability insurance

Job summary

Hope Cooperative (TLCS, Inc.) is seeking a Residential Services Coordinator to support residents striving toward independent living at Palmer Apartments in Sacramento. You will provide daily emotional support, teach living skills, and coordinate program activities to promote progress and autonomy.

This full-time, night-shift role (NOC) involves working with residents, documenting care, and coordinating services while upholding HIPAA and safety standards.

Qualifications

• Ability to work with individuals who have a mental health diagnosis; experience is desirable.
• Lived experience as a mental health consumer or a family member is desirable.
• Knowledge of Sacramento community resources is desirable.
• Mental health crisis intervention experience is desirable.
• Experience with substance abuse issues is desirable.

Responsibilities

• Provide emotional support and teach living skills; coordinate program activities and facilitate groups.
• Assist with transportation using personal vehicle as needed.
• Link clients to resources and advocate for progress and skill development.
• Complete forms and reports timely (e.g., progress notes, HMIS, Medi-Cal billing).
• Facilitate planning of social, cultural, educational, and recreational activities.

Skills

Active listening

Empathy

Advocacy

Crisis intervention

Housing subsidies

Community resources

Communication

Assessment skills

Job description

Are you a passionate and motivated individual eager to make a positive impact in the community? Hope Cooperative is a well-respected, award-winning nonprofit organization that provides comprehensive mental health and supportive housing services across Sacramento County. We’re seeking compassionate, dedicated individuals to join our team and support the most vulnerable in our community.

Position Title: Residential Services Coordinator

Program(s) and Location: Palmer Apartments (Sacramento, CA)

Schedule:

Full-time, Non-Exempt, 40 hours per week NOC Shift 10:00PM - 6:30AM

Tuesday through Saturday (Sunday/Monday off)
Thursday through Monday (Tuesday/Wednesday off)

Pay rate: $23.05/hour - $25.41/hour

About the Position:

Under the direct supervision of the individual designated on the agency Organizational Chart, the Residential Services Coordinator has the responsibility of working closely with residents who are progressing toward independent living. The Residential Services Coordinator provides the daily support needed for each resident to function at the highest possible level. These supports will include emotional support, demonstrating and teaching living skills, coordinating program activities, and facilitating groups, and client activities.

• Support individuals with active listening, demonstration of empathy, and carry a message of hope and recovery.
• Observe, assess, intervene, and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms, and substance use issues.
• Develop service/goal plans with clients and meet with the clients as needed to encourage, support and advocate for progress and assist with skill development.
• Provide/Assist the client with transportation in your own personal vehicle as necessary.
• Provide rehabilitative services to clients in the community and their homes.
• Provide positive public relations, community referrals, information, and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified.
• Accurately complete all necessary forms, reports, and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, Avatar forms, HMIS), Yardi, SHRA Housing Files Forms, Violations Notices, and Work Orders).
• Facilitate planning of social, cultural, educational, supportive, and recreational group activities.
• Shop for food and household supplies to meet program or client needs.
• Ensure the office, house, rooms, units, and yard are clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed.
• Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
• Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual.

Qualifications:

• Ability to work with individuals who have a mental health diagnosis. Experience is highly desirable.
• Lived experience as a mental health consumer or a family member/loved one of a mental health consumer is desirable.
• Knowledge of Sacramento community organizations and community resources is highly desirable.
• Mental health crisis intervention experience is highly desirable.
• Experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
• Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
• Knowledge of effective procedures for obtaining housing and subsidies.

Other Skills, Abilities, and Job Requirements:

• Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings
• Consumer of mental health services or a family member of a mental health consumer is desirable
• Work overtime as requested and approved, including after-hours duty as needed

HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change:

• 21 PTO days per year (4 weeks & 1 day)
• 26 PTO days after the 5 th year (5 weeks & 1 day)
• 11 paid holidays
• 1 Personal Day
• Leadership Development
• Reimbursements
• Eligible for Government Loan Forgiveness Programs
• Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
• HSA Contributions
• Flexible Spending Account
• PTO Cash Out
• Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
• Employee Assistance Program
• Regular wage step scale increases
• Flexible start/end times for some positions
• iPhone with unlimited data for personal/professional use and laptop for some positions
• Clinical Supervision towards licensure (for certain positions and upon approval)
• CEU days for certain positions
• Up to $500 CEU allowance for certain positions
• Annual BBQ and staff appreciation awards
• Annual Gift Card Program

* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.

HOPE Cooperative (aka TLCS, Inc.) is an Aff