Lead Care Manager - Hope Cooperative (TLCS, Inc.)

ADP, Inc.; Sacramento (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

PTO 21 days per year

PTO 26 days after 5th year

10 paid holidays

Personal Day

Leadership development

Loan forgiveness

Employer-paid health insurance

Flexible Spending Account

Employee Assistance Program

Wage step increases

Flexible start/end times

iPhone with data plan

Clinical supervision towards licensure

CEU days

Free CEUs

Annual BBQ

Gift Card Program

PTO cash out

Voluntary insurance

Job summary

Hope Cooperative (TLCS, Inc.) is seeking a Lead Care Manager for the Cal AIM program in Sacramento, CA. This full-time non-exempt role offers a hourly wage of $24.49 to $25.98 and a schedule of 40 hours per week, with some evenings and weekends possible.

The position emphasizes enhanced case management, care coordination, and collaboration with a multi-disciplinary team to support adults with mental health needs and housing challenges.

Qualifications

• Must have at least 4 years of direct care experience in the mental health field or 2 years plus education in a related area, with MHRS desirable.
• High School diploma or GED is required.
• Be able to pass FBI/DOJ background screenings and work after hours on a rotational basis.

Responsibilities

• Provide enhanced case management and social services to adults experiencing homelessness or mental health conditions.
• Develop service/goal plans with clients and support progress and skill development.
• Coordinate with a multi-disciplinary team to ensure continuity of care and linkage to housing and behavioral health services.
• Document accurately using required forms and HMIS, including progress notes and discharge summaries.
• Facilitate social, cultural, educational, and recreational activities and assist with daily living needs.

Skills

Active listening

Empathy

Advocacy

Team collaboration

Public relations

Communication

Education

High School diploma or GED

Tools

HMIS

Medi-Cal billing

Job description

Lead Care Manager - Hope Cooperative (TLCS, Inc.)

Cal AIM Full Time Professional Sacramento, CA, US

Salary Range: $24.49 To $25.98 Hourly

We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness. We are a highly respected, award-winning provider of a full array of mental health and supportive housing services in Sacramento County, and we need you to bring your compassion and support to the most vulnerable in our community. At Hope Cooperative we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth.

Title: Lead Care Manager

Program(s) and Location: Cal AIM (Sacramento, CA)

Schedule: Full-time non-exempt, 40 hours/week, Monday- Friday 8:00am - 5:00pm and may require working some evenings and weekend schedules

Pay rate: $24.49 - $25.98 hourly (DOE)

Benefits: HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefits package consisting of, but not limited to, the following, and may be subject to change:

• 21 PTO days per year (4 weeks & 1 day)
• 26 PTO days after the 5 th year (5 weeks & 1 day)
• 10 paid holidays
• 1 Personal Day
• Leadership Development!
• Reimbursements!
• Loan Forgiveness!
• Employer-paid health insurance for employees and children
• Flexible Spending Account
• Employee Assistance Program
• Regular hourly wage step scale increases
• Flexible start/end times for some positions
• iPhone with unlimited data for personal/professional use and laptop for some positions
• Clinical Supervision towards licensure (for certain positions and upon approval)
• CEU days for certain positions
• Free CEUs for certain positions
• Annual BBQ and staff appreciation awards
• Annual Gift Card Program
• PTO Cash Out
• Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more.

* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.

Position Description:

The Lead Care Manager works as part of a multi‑disciplinary team, offering enhanced case management and other social services to adults who may have complex health conditions, are/have been homeless, and possibly have substance abuse issues. The team is responsible for the provision of enhanced case management and care coordination services which may include assessment and plan development, linkage to assistance with obtaining housing, benefits acquisition, linkage to behavioral health services such as substance abuse treatment, mental health services, linkage to primary care and assistance in any other area of life in which the individual needs help or support in order to successfully live in the community.

Essential Duties and Responsibilities:

(includes the following; other duties may be assigned)

• Support individuals with active listening, demonstration of empathy and carry a message of hope and recovery.
• Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
• Develop service/goal plans with clients and meet with the clients as needed to encourage, support and advocate for progress and assist with skill development. .
• Work with a multi‑disciplinary team to provide integrated psychosocial rehabilitative services to clients in the community and their homes, and attend meetings to ensure continuity of care for clients.
• Provide positive public relations, community referrals, information and support by linking clients to needed resources; advocate with and on behalf of clients and significant support persons the clients have identified.
• Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, health care billing, Avatar forms, HMIS).
• Facilitate planning of social, cultural, educational, supportive and recreational group activities.
• Shop for food and household supplies to meet program or client needs.
• Ensure the office, house, rooms, units and yard are clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed.
• Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
• Transport clients as needed.
• Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual.

Supervisory Responsibilities:

This job has no supervisory duties.

Education and/or Experience:

• Must meet the qualifications of a Mental Health Assistant III (MHA III). Individuals must have:
• A minimum of four (4) years of full‑time equivalent (FTE) direct care experience in the mental health field providing mental health services; OR
• Two (2) years of FTE direct care experience in a mental health‑related field providing mental health services and two years of education (60 semesters or 90 quarter units) with a minimum of 12 semesters (18 quarter units) in a mental health‑related subject such as child development, social work, human behavior, rehabilitation, psychology or alcohol and drug counseling; OR
• Two (2) years of FTE direct care experience in a mental health‑related field providing direct mental health services and a certificate of completion from the County Core Skills Training. (MHRS highly desired).
• Ability to work with individuals who have a mental health diagnosis. Experience is highly desirable
• Experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
• Lived experience as a mental health consumer or a family member/loved one of a mental health consumer is desirable.
• Mental health crisis intervention experience is highly desirable.
• Medi‑Cal billing experience, rehab experience, and assessment writing skills are highly desirable
• High School diploma or GED required

Other Skills, Abilities, and Job Requirements:

• Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.
• Be available for one week of after‑hours duty on a rotational basis.

HOPE Cooperative (aka TLCS, Inc.) is an Affinitie Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.