Residential Service Technician Raleigh, North Carolina, United States

CPI Security Systems, Inc.; North Carolina; On-site; USD 45,000 - 60,000; Full time

Job summary

CPI Security Systems is seeking a Residential Service Technician in Raleigh, NC to provide exceptional service to customers' security systems. This position offers a robust annual salary with uncapped commissions, alongside comprehensive training and numerous benefits that promote both professional growth and employee well-being.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) plan with company match

Paid time off and company holidays

Education assistance

Company fuel card and equipment provided

Qualifications

• Electronics or technical training valuable.
• Ability to up-sell and close sales.
• Understanding of alarm systems is a plus.

Responsibilities

• Servicing residential security systems accurately.
• Performing walkthroughs for system configurations.
• Connecting in-home systems to the central monitoring.

Skills

Sales Skills

Mechanical Aptitude

Customer Service

Education

High School diploma or equivalent

Electronics/Electrical/HVAC technical training

Job description

CPI Security is looking for a Residential Service Technician based in Raleigh, NCwho will service our current customers' security systems to ensure the issue is resolved in an accurate and timely manner.This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

What’s In It For You!

• $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission)
• PLUS career mobility. This is more than a job!
• Off every other weekend!
• Company fuel card, company equipment provided (i.e. iphone, ipad)…BE IN CONTROL OF YOUR INCOME!
• Comprehensive and on-going paid training when you start. WE INVEST IN YOU!
• Engaging and fun company culture that’s made up of diverse people.
• Volunteer and community engagement opportunities.CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Great medical, dental, vision, short- & long-termdisabilityand life insurance options.
• Company paid holidays, floatingholidayand paid time off (PTO).
• 401(k) plan with competitive company match.
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
• Birthday and Work Anniversary Rewards, PLUS a Rolex watch at 10 years of service!

Responsibilities

• Servicing residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
• Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly
• Maintaining all company equipment, including truck, tools, inventory, etc.
• Maintaining a professional appearance and demeanor at all times

Qualifications

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong up-selling and closing abilities
• Mechanical aptitude
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
• Alarm, cable installation, or telecom experience, a plus

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