Residential Service Plumber

NetForge Consulting; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

NetForge Consulting is seeking a Residential Service Plumber to diagnose, repair, maintain, and install residential plumbing systems. This field-based role requires travel across the Jacksonville area, strong technical knowledge, and customer-focused service.

Ideal candidate has 3–5 years of residential service plumbing experience and a professional image in customers' homes. Must possess a valid Florida driver’s license and the ability to work independently.

Qualifications

• High school diploma or equivalent.
• 3–5 years of residential service plumbing experience.
• Strong diagnostic and troubleshooting skills.
• Valid Florida driver's license with clean record.
• Ability to work independently with minimal supervision.
• Excellent communication and customer service.

Responsibilities

• Respond to scheduled residential service calls promptly.
• Diagnose issues and determine repair solutions.
• Repair and replace fixtures, heaters, and lines.
• Perform routine maintenance on plumbing systems.
• Prepare service reports and invoices.
• Maintain safety and compliance.
• Collaborate with dispatch and office staff.
• Represent company professionally in homes.

Skills

Diagnostic skills

Troubleshooting

Customer service

Communication

Independence

Teamwork

Education

High school diploma

Tools

Mobile service software

Digital work orders

Job description

The Residential Service Plumber is responsible for diagnosing, repairing, maintaining, and installing residential plumbing systems and fixtures. This position requires strong technical knowledge, excellent troubleshooting abilities, and a customer-focused approach. The ideal candidate has 3–5 years of residential service plumbing experience and is committed to delivering quality workmanship while maintaining a professional image in customers' homes.

Essential Duties and Responsibilities

• Respond to scheduled residential service calls in a timely and professional manner.
• Diagnose plumbing issues and determine appropriate repair solutions.
• Repair and replace plumbing fixtures, faucets, toilets, garbage disposals, water heaters, water lines, drain lines, and related plumbing components.
• Perform routine maintenance and inspections on residential plumbing systems.
• Communicate repair recommendations and available solutions clearly with homeowners.
• Prepare accurate service reports, invoices, and documentation.
• Maintain compliance with local plumbing codes and company safety standards.
• Maintain a clean, organized, and properly stocked service vehicle.
• Work collaboratively with dispatchers, office staff, and management to ensure efficient scheduling and customer satisfaction.
• Represent the company professionally through appearance, communication, and workmanship.

Required Qualifications

• High school diploma or equivalent.
• 3–5 years of residential service plumbing experience preferred.
• Strong diagnostic and troubleshooting skills.
• Knowledge of residential plumbing systems, fixtures, and water heating equipment.
• Valid Florida driver's license with an acceptable driving record.
• Ability to work independently with minimal supervision.
• Strong verbal communication and customer service skills.

Preferred Qualifications

• Active plumbing certifications or licensing, where applicable.
• Experience with tankless water heaters, water filtration systems, and sewer diagnostics.
• Experience using mobile service software or digital work order systems.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to work in confined spaces, crawl spaces, attics, and on ladders.
• Ability to bend, kneel, squat, climb, and stand for extended periods.
• Ability to safely operate company vehicles and plumbing equipment.

Knowledge, Skills, and Abilities

• Strong mechanical aptitude and problem-solving abilities.
• Excellent time management and organizational skills.
• Ability to prioritize multiple service calls throughout the day.
• Professional demeanor and commitment to exceptional customer service.
• Ability to work both independently and as part of a team.
• Commitment to safety, quality workmanship, and continuous improvement.

This position is primarily field-based and requires daily travel throughout the Jacksonville metropolitan area. Work may be performed indoors, outdoors, and in varying weather conditions while servicing occupied residential homes.

Performance Expectations

Success in this role is measured by:

• Quality and accuracy of completed repairs