Residential Sales Manager

United Communications; Franklin (TN); On-site; USD 75,000 - 120,000; Full time

Job summary

United Communications in Franklin, TN is seeking a Residential Sales Manager to lead the Inside Residential Sales Team, Outside Residential Sales, MTE channel, contractors, and support eCommerce orders. This on-site role drives customer acquisition and retention for internet, voice, and video services.

You will recruit, coach, and develop reps, set targets, coordinate door-to-door and outbound calling, analyze performance, forecast pipelines, and ensure a seamless customer experience across

Qualifications

• High school diploma or equivalent required.
• Proven experience in past selling to residential customers and consistently meeting or exceeding sales goals.
• Experience using CRM systems for lead tracking and pipeline management.
• Proficient in Microsoft Office Suite, including Outlook for email and intermediate Excel skills.
• Minimum of four (4) years of sales leadership experience.
• Minimum of four (4) years of supervisory experience.
• Valid driver's license with a satisfactory driving record.
• Current auto liability insurance with minimum coverage of $300,000 combined single limit.

Responsibilities

• Lead, coach, and develop the residential sales team members to achieve subscriber growth, revenue, and customer acquisition (penetration) goals.
• Establish individual and team sales targets; monitor performance and implement action plans to address gaps.
• Recruit, onboard, train, and retain high-performing residential sales representatives.
• Conduct regular coaching, team meetings, performance reviews, and one-on-one development sessions.
• Develop and execute residential sales strategies for United Communications’ internet, voice, video, and related services.
• Coordinate door-to-door sales and outbound calling to prospects.
• Support community events and timely lead follow-up from events and other marketing tactics that lead to customer acquisition.
• Analyze sales results, market trends, competitive activity, customer feedback, and service-area opportunities to improve performance.
• Maintain accurate forecasts, activity reports, pipeline data, and performance metrics using approved sales systems.
• Ensure MTE reps, inside sales reps and outside sales reps accurately communicate service availability, product features, pricing, promotions, and installation expectations.
• Promote a customer-first sales culture that emphasizes integrity, responsiveness, and long-term customer relationships.
• Partner with Marketing, Operations, Customer Care, Construction, and other departments to support market launches and a seamless customer experience.
• Represent United Communications at local community and neighborhood events engaging with prospects & customers, answering questions, and identifying customer needs.
• Manage assigned budgets, sales incentives, equipment, promotional materials, and other departmental resources responsibly.
• Ensure compliance with company policies, sales procedures, brand standards, safety requirements, and applicable laws and regulations.
• Address escalated customer or sales-related concerns promptly and professionally.
• Recognize high performance, provide timely corrective feedback, and manage performance issues in accordance with company practices.
• Stay informed about United Communications’ products, systems, service areas, promotions, and competitive position.
• Perform other duties and responsibilities as assigned.

Skills

Sales leadership

Team supervision

Customer relationship

CRM proficiency

Data analysis

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Excel

MS Office

Job description

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

WHY UNITED?

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k + Match, HSA, and more!

Summary

The Residential Sales Manager is responsible for residential customer acquisition and retention. The Sales Manager will manage all of United’s residential sales channels including the Inside Residential Sales Team (call center operation), the Outside Residential Sales team (door-to-door team), the MTE sales channel, contractors, and any future residential sales channels. The manager will directly supervise and lead a team of sales driven individuals at United Communications and provide support for eCommerce orders. The sales teams will interact with residential prospects and current customers to offer internet, phone, television service, and other add-on products within United's footprint. This is sales leadership position with a monthly sales quota.

Position Schedule And Onsite Requirements

This is a direct-hire, full-time, on-site position located at our Berry Farms office in Franklin, TN.

Normal office hours are Monday through Friday from 8 am to 5 pm, though some sales team members have shifts that end later in the day and/or encompass Saturday hours. In addition, some limited time most weeks will be spent in the field with the outside door-to-door sales team.

Essential Duties And Responsibilities

• Lead, coach, and develop the residential sales team members to achieve subscriber growth, revenue, and customer acquisition (penetration) goals.
• Establish individual and team sales targets; monitor performance and implement action plans to address gaps.
• Recruit, onboard, train, and retain high-performing residential sales representatives.
• Conduct regular coaching, team meetings, performance reviews, and one-on-one development sessions.
• Develop and execute residential sales strategies for United Communications’ internet, voice, video, and related services.
• Coordinate door-to-door sales and outbound calling to prospects.
• Support community events and timely lead follow-up from events and other marketing tactics that lead to customer acquisition.
• Analyze sales results, market trends, competitive activity, customer feedback, and service-area opportunities to improve performance.
• Maintain accurate forecasts, activity reports, pipeline data, and performance metrics using approved sales systems.
• Ensure MTE reps, inside sales reps and outside sales reps accurately communicate service availability, product features, pricing, promotions, and installation expectations.
• Promote a customer-first sales culture that emphasizes integrity, responsiveness, and long-term customer relationships.
• Partner with Marketing, Operations, Customer Care, Construction, and other departments to support market launches and a seamless customer experience.
• Represent United Communications at local community and neighborhood events engaging with prospects & customers, answering questions, and identifying customer needs.
• Manage assigned budgets, sales incentives, equipment, promotional materials, and other departmental resources responsibly.
• Ensure compliance with company policies, sales procedures, brand standards, safety requirements, and applicable laws and regulations.
• Address escalated customer or sales-related concerns promptly and professionally.
• Recognize high performance, provide timely corrective feedback, and manage performance issues in accordance with company practices.
• Stay informed about United Communications’ products, systems, service areas, promotions, and competitive position.
• Perform other duties and responsibilities as assigned.

What You Bring

Required Qualifications

• High school diploma or equivalent required.
• Proven experience in the past selling to residential customers and consistently meeting or exceeding sales goals.
• Experience using CRM systems for lead tracking and pipeline management.
• Proficient in Microsoft Office Suite, including Outlook for email and intermediate Excel skills.
• Minimum of four (4) years of sales leadership experience.
• Minimum of four (4) years of supervisory experience.
• Valid driver's license with a satisfactory driving record.
• Current auto liability insurance with minimum coverage of $300,000 combined single limit.

Our Commitment to Equal Opportunity

United Communications is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.