Residential Route Helper

Mattermgt; Dublin (GA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Job summary

Mattermgt is seeking a Helper to ride on the waste collection vehicle and assist the Driver on a designated residential route. You will help load waste, carry bags, and direct the Driver from the ground while maintaining cleanliness and safety on the truck and route.

You will interact with customers professionally, follow safety policies, and support daily operations to ensure timely service. This role requires reliability, good pace, and pride in work.

Qualifications

• Excellent customer service and courteous interaction with customers and colleagues.
• Punctuality and ability to follow work schedule.
• Adherence to safety policies and company rules.
• Pride in work and attention to detail.

Responsibilities

• Ride on the vehicle to assist the Driver while servicing residential customers on a designated route.
• Load refuse and carry bags/containers to the truck for disposal.
• Operate lifting/loading mechanisms as required.
• Direct the Driver from the ground to aid safe vehicle operation.
• Maintain cleanliness of the truck, hopper, and surrounding work area.
• Interact professionally with customers and maintain timely service.

Skills

Customer service

Safety awareness

Professionalism

Teamwork

Job description

Description

The Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. The Helper is responsible for safely removing waste from carts, as well as carrying bags and containers to the vehicle for disposal. The position assists the Driver in maneuvering his or her vehicle by directing the Driver from the ground. In addition, the Helper helps to maintain the cleanliness of the vehicle, as well as the residential route and work area.

Knowledge, Skills & Abilities

• Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.


• Good follow through ability; ability to adhere to work schedule and follows through on challenges as they arise.


• Ability to adhere to Company policies and rules set forth; promotes the Company’s safety standards; does not take inappropriate risks.


• Maintains a feeling of pride in work; strives to achieve all goals.

Principal Responsibilities

• Ride on the vehicle to assist the Driver while servicing residential customers on a designated route.


• Climb on and off vehicle to load refuse, waste and poly carts; lift and carry trash bags and containers to the truck for disposal.


• Operate packing mechanism and various levers and handles to activate the lifting and loading mechanism.


• Assist Driver is safely operating the vehicle by directing the Driver from the ground.


• Clean waste from the packer blade and truck body on each disposal trip; spray and clean the hopper and truck.


• Courteously interact with all customers and colleagues on a daily basis to ensure all customer routes are serviced in a timely and professional manner.


• Continuously monitor waste for evidence of unacceptable waste.


• Clean area around an accidental waste spill, ensuring adherence to all applicable safety standards and policies.


• Follow all required safety policies and procedures.


• Perform other job-related duties as assigned. The statements herein are intended to describe the general nature of work performed by this position and are not to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Requirements

KRA #1: Create and foster a safe environment for both yourself, your team, and your equipment.

• Constant focus on safe practices both on and off the truck as well as in cab.


• Always aid the driver with awareness. This includes safe backing practices as well as in cab awareness when traveling.

KRA #2: Maintain cleanliness at all times.

• Keep the cab and exterior of the truck clean including the rear steps and fixed blade area.


• Watch for and clean any debris that may fall loosely from the truck or be ejected from the hopper while packing.

KRA #3: Maintain professionalism and presentability.

• Always be in uniform or dressed appropriately for the job along with proper PPE.


• Always maintain professionalism when interacting with customers and the public.